End User Computing - EUC

Zenith Infotek LLC.; Madison (WI); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Zenith Infotek LLC. in Wisconsin is seeking a Senior End User Computing Lead Engineer to manage end-user IT support, executive support, and AV services.

The role focuses on delivering white-glove service to executives and employees while guiding technical operations and asset management teams. You will lead efforts to optimize IT service delivery, implement automation, and ensure alignment with the organization's global IT strategy and operating model, driving measurable improvements in user

Formación

• 8+ years in End User Computing or related field.
• Experience providing technical support to senior executives.
• Strong knowledge of end-user technologies, workplace tools, and AV systems.
• Experience leading technical teams, IT operations, or asset management functions.
• Experience improving IT service delivery and implementing automation solutions.
• Knowledge of IT Service Management (ITSM) processes and ITIL frameworks.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.

Responsabilidades

• Lead and manage EUC and IT support services for employees and senior executives.
• Provide white-glove executive IT support with prompt, proactive, and professional service.
• Manage AV support for meetings, conferences, and corporate events.
• Lead asset management and technical operations teams, including IT asset lifecycle management.
• Identify opportunities to automate processes and improve service delivery.
• Drive continuous improvement initiatives to enhance operational efficiency and user satisfaction.
• Monitor service performance, define KPIs, and ensure service quality.
• Collaborate with IT teams and business stakeholders to meet organizational needs.
• Maintain IT documentation, service standards, and best practices.
• Ensure EUC services align with the organization's global IT strategy and operating model.

Conocimientos

EUC leadership

Executive IT support

AV systems knowledge

IT asset management

IT operations management

ITSM ITIL

Team leadership

Automation of IT services

Stakeholder management

Problem solving

Educación

Bachelor's degree in Information Technology or related field

Herramientas

ITSM tools

AV management tools

Asset management systems

Descripción del empleo

Job Title: End User Computing (EUC)

Location:

Wisconsin
Interview: Video Interview

Job Summary

We are seeking an experienced Senior End User Computing (EUC) Lead Engineer to manage end-user IT support, executive support, and audio-visual (AV) services. The ideal candidate will provide high-quality, white-glove support to senior executives and employees while leading technical operations and IT asset management teams.

This role requires strong technical expertise, leadership skills, and a customer-focused approach to ensure efficient service delivery, improve user experience, and support the organization's IT strategy.

Key Responsibilities

• Lead and manage end-user computing and IT support services for employees and senior executives.
• Provide white-glove executive support with prompt, proactive, and professional service.
• Manage AV support for meetings, conferences, and corporate events.
• Lead asset management and technical operations teams, including IT asset lifecycle management.
• Identify opportunities to automate processes and improve service delivery.
• Drive continuous improvement initiatives to enhance operational efficiency and user satisfaction.
• Monitor service performance, define KPIs, and ensure service quality.
• Collaborate with IT teams and business stakeholders to meet organizational needs.
• Maintain IT documentation, service standards, and best practices.
• Ensure EUC services align with the organization's global IT strategy and operating model.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 8+ years of experience in End User Computing, IT support, workplace technology, or a related field.
• Proven experience providing technical support to senior executives.
• Strong knowledge of end-user technologies, workplace tools, and AV systems.
• Experience managing technical teams, IT operations, or asset management functions.
• Experience improving IT service delivery and implementing automation solutions.
• Knowledge of IT Service Management (ITSM) processes and ITIL frameworks.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.

Preferred Qualifications

• Experience working in a global or large enterprise IT environment.
• ITIL certification or other relevant IT service management certifications.
• Experience with digital workplace transformation initiatives.
• Knowledge of service delivery models, operational KPIs, and continuous improvement practices.

Key Skills

• End User Computing (EUC)
• Executive and White-Glove IT Support
• Audio-Visual (AV) Support
• IT Asset Management
• Technical Operations Management
• IT Service Management (ITSM)
• Team Leadership and Service Delivery
• Process Automation and Continuous Improvement
• Stakeholder Management
• ITIL and Operational Performance Management