Manufacturing Customer Support Specialist - Hybrid & Flexible

Calisota Parts LLC; Frankfort (IL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth opportunities

Family-oriented team culture

Paid time off & holidays

Training provided

Job summary

Calisota Parts LLC is seeking a customer service representative to be the main contact for clients, handling inquiries, order entry, quotes, and documentation in a fast-paced manufacturing environment.

You will coordinate with production, purchasing and shipping, maintain accurate records, and support office duties while providing clear communication and problem-solving to ensure on-time deliveries and customer satisfaction.

Qualifications

• Experience in manufacturing customer service, order entry, or inside sales.
• Strong communication and a professional, friendly demeanor.
• High attention to detail and accuracy in data entry.
• Ability to manage multiple tasks in a fast-moving environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to read and interpret basic manufacturing information (part numbers, POs).

Responsibilities

• Serve as the main point of contact for customer inquiries (phone & email).
• Enter new orders and verify accuracy of customer PO details.
• Provide lead times, order updates, and shipping notifications.
• Coordinate with production, purchasing, quality, and shipping to resolve issues.
• Prepare order confirmations, basic quotes, and required documentation.
• Assist customers with part status, inventory questions, or changes to orders.
• Maintain accurate digital records and customer communication history.
• Escalate customer concerns or nonconformance issues as needed.
• Support general office and administrative duties as required.

Skills

Manufacturing CS

Data entry

Multitasking

MS Office

Communication

Read POs/part numbers

Tools

ERP systems

Job description

Calisota Parts LLC is seeking a customer service representative to be the main contact for clients, handling inquiries, order entry, quotes, and documentation in a fast-paced manufacturing environment.

You will coordinate with production, purchasing and shipping, maintain accurate records, and support office duties while providing clear communication and problem-solving to ensure on-time deliveries and customer satisfaction.