Customer Service Representative

C100 Quaker Houghton PA, Inc.; Conshohocken (Montgomery County); On-site; USD 36,000 - 60,000; Full time

Job summary

Quaker Houghton is seeking a customer service order processor to handle orders and inquiries in a manufacturing environment. You will review, process and follow up on orders via telephone, fax, internet, and EDI, while maintaining accuracy metrics and timely communication on pricing, confirmations and shipping status.

You will proactively review open order reports, support documentation for customers and sales teams, and manage returns authorizations and customer data updates in a fast-paced,

Qualifications

• Experience in customer service/order processing preferred.
• Strong communication skills and attention to detail.
• Ability to work with multiple channels (phone, email, EDI).

Responsibilities

• Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives.
• Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate.
• Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status.
• Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales.
• Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations.
• Own, manage, maintain and update customer data and files.

Job description

Job Summary

Provide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector.

Job Description

Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status. Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales. Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations. Own, manage, maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What’s in it for you

Competitive pay programs with excellent career growth trajectory Paid time off for volunteerism Dress for your day; how you dress is determined by what your day may bring Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan Work for a global leader in the industrial process fluids industry

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.