Customer Service Representative

Quaker Houghton PA, Inc.; Conshohocken (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Job summary

Quaker Houghton PA, Inc. in Conshohocken, PA is seeking a Customer Service Specialist to provide fast, accurate processing of orders, inquiries and return authorizations in a manufacturing environment.

You will review, process and follow up on orders via telephone, fax, internet, EDI and correspondence, maintain data accuracy, and communicate pricing, shipping status and other updates to customers and stakeholders.

Responsibilities

• Review, process and follow up on orders and inquiries by multiple channels (telephone, fax, internet, EDI and correspondence).
• Communicate pricing, order confirmations and shipping status to customers and stakeholders.
• Proactively review open order reports and coordinate with manufacturing plants or sales.
• Own and maintain customer data and files.

Job description

Job SummaryProvide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector.Job DescriptionReview, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status. Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales. Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations. Own, manage, maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.About UsAt Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.What's in it for youCompetitive pay programs with excellent career growth trajectoryPaid time off for volunteerismDress for your day; how you dress is determined by what your day may bringOpportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings PlanWork for a global leader in the industrial process fluids industryQuaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.