Customer Success & Order Expeditor

Jobtailor; Mesa (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor in Mesa, AZ is seeking a detail-oriented professional to support the Customer Service department and manage day-to-day client relationships. You will coordinate order management, track KPI reporting, and liaise between clients and operations to ensure on-time deliveries.

The role requires a Bachelor's degree, 3 years of client-facing experience, strong Excel skills (pivot tables/lookup), and ERP system experience.

Qualifications

• Bachelor's degree or equivalent combination of education and industry work experience.
• 3 years of experience in a direct or cross functional capacity with client facing responsibilities.
• Intermediate proficiency in Microsoft Office Suite, especially Excel, including pivot tables and lookup formulas.
• ERP System Experience.

Responsibilities

• Support the Customer Service department with tasks as needed.
• Ensure on-time deliveries and inform buyers of potential gaps in vendor performance.
• Support database accuracy projects.
• Support customer quote and order management to meet or exceed client expectations.
• Serve as the primary communication contact and point of contact for client requests and status updates.
• Interface between clients and operations and manage day-to-day client relationships.
• Escalate client and internal concerns that may impact the supply chain to the Program Manager.
• Coordinate and track requests for quotation and report weekly service-level KPIs.
• Process purchase order acknowledgements and updates, verify customer quotations, and create sales orders.
• Manage sales order status, due dates, discrepancies, backorders, shipments, inventory, and shipping schedules.
• Expedite orders and reconcile client reporting requirements.
• Resolve mismatches, invoice payment issues, exceptions, defects, and aged receivables collection.
• Run ERP reports, export data to Excel, analyze results, and support KPI reporting.
• Work with Finance and Purchasing to resolve discrepancies and invoice/payment issues.
• Generate reports, collaborate with managers and functional areas, and guide new hires and interns during training.
• Perform other duties as required

Skills

Client Relationship Management

ERP System Experience

Microsoft Excel Proficiency

Customer Service Skills

Problem-Solving Skills

Education

Bachelor's Degree in related discipline

Tools

ERP Systems

Microsoft Office Suite

Excel

Job description

Jobtailor in Mesa, AZ is seeking a detail-oriented professional to support the Customer Service department and manage day-to-day client relationships. You will coordinate order management, track KPI reporting, and liaise between clients and operations to ensure on-time deliveries.

The role requires a Bachelor's degree, 3 years of client-facing experience, strong Excel skills (pivot tables/lookup), and ERP system experience.