Manufacturing Customer Service Specialist ERP & Order

The Pivot Group Careers; Fremont Township (MI); On-site; USD 39,000 - 59,000; Full time

Job summary

The Pivot Group Network in Fremont, Michigan, is seeking a Customer Service Representative to support manufacturers in the Fremont area. The role involves answering questions, coordinating with production and shipping, processing orders, and maintaining accurate records.

Ideal candidates have 2+ years of customer service experience, a high school diploma, and familiarity with ERP/CRM systems. Strong communication and the ability to read order specifications are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience, preferably in manufacturing or distribution.
• Experience with order entry and ERP/CRM systems.
• Strong written and verbal communication skills.
• Ability to read order specifications and basic production schedules.

Responsibilities

• Answer questions about order status, lead times, and availability.
• Coordinate with production and shipping to confirm delivery dates.
• Handle order changes, returns, and cancellations per policy.
• Resolve routine customer issues and escalate complex ones to a supervisor.
• Prepare quotes and follow up on open quotes with customers.
• Maintain accurate customer records and account notes.
• Send order confirmations and shipping updates to customers.
• Process customer orders in the order management system.

Skills

Customer service

Communication skills

ERP/CRM familiarity

Order entry

Read production schedules

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree in business or related field

Tools

SAP

Oracle

ERP systems

Job description

The Pivot Group Network in Fremont, Michigan, is seeking a Customer Service Representative to support manufacturers in the Fremont area. The role involves answering questions, coordinating with production and shipping, processing orders, and maintaining accurate records.

Ideal candidates have 2+ years of customer service experience, a high school diploma, and familiarity with ERP/CRM systems. Strong communication and the ability to read order specifications are essential.