Customer Service Representative – Fremont Area

The Pivot Group Careers; Fremont Township (MI); On-site; USD 39,000 - 59,000; Full time

Job summary

The Pivot Group Network in Fremont, Michigan, is seeking a Customer Service Representative to support manufacturers in the Fremont area. The role involves answering questions, coordinating with production and shipping, processing orders, and maintaining accurate records.

Ideal candidates have 2+ years of customer service experience, a high school diploma, and familiarity with ERP/CRM systems. Strong communication and the ability to read order specifications are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience, preferably in manufacturing or distribution.
• Experience with order entry and ERP/CRM systems.
• Strong written and verbal communication skills.
• Ability to read order specifications and basic production schedules.

Responsibilities

• Answer questions about order status, lead times, and availability.
• Coordinate with production and shipping to confirm delivery dates.
• Handle order changes, returns, and cancellations per policy.
• Resolve routine customer issues and escalate complex ones to a supervisor.
• Prepare quotes and follow up on open quotes with customers.
• Maintain accurate customer records and account notes.
• Send order confirmations and shipping updates to customers.
• Process customer orders in the order management system.

Skills

Customer service

Communication skills

ERP/CRM familiarity

Order entry

Read production schedules

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree in business or related field

Tools

SAP

Oracle

ERP systems

Job description

Job Description:

Customer Service Representative | Fremont, MI

Salary Range: $39,000 - $59,000 depending on experience

Are you a skilled professional with a passion for excelling as a customer service representative? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We collaborate with companies in the Fremont area seeking experienced Customer Service Representatives.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Customer Service Representative opportunities with manufacturers based in and around Fremont in Newaygo County, within about 45 minutes of the city, including Hesperia.

The Opportunity

We collaborate with multiple companies in the Fremont area seeking experienced Customer Service Representatives. These organizations value long-term fit and look for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Usual Responsibilities

• Answer customer questions about order status, lead times, and product availability.
• Coordinate with production and shipping teams to confirm delivery dates.
• Handle order changes, returns, and cancellations according to policy.
• Resolve routine customer complaints and elevate complex issues to a supervisor.
• Prepare quotes and follow up on open quotes with customers.
• Maintain accurate customer records and account notes.
• Send order confirmations and shipping updates to customers.
• Process customer orders and enter them into the order management system.

Recommended Qualifications

• Comfort working with deadlines and multiple open orders.
• High school diploma or equivalent.
• Two or more years of customer service experience, preferably in manufacturing or distribution.
• Experience with order entry and ERP or CRM systems.
• Strong written and verbal communication skills.
• Ability to read order specifications and basic production schedules.

Bonus Qualifications

• Experience with SAP, Oracle, or similar ERP software.
• Familiarity with inventory and shipping documentation.
• Bilingual English and Spanish.
• Experience handling customer accounts in a B2B setting.
• Associate degree in business or a related field.

Job Titles That Should Apply

Order Entry Clerk, Customer Account Coordinator, Sales Support Specialist, Order Management Specialist, Client Services Coordinator, Customer Support Associate, Account Services Representative, Inside Sales Representative

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic - they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search - market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:

Resume Offers Support BASIC Product Quality Estimates ERP Salary Hiring Partnerships Returns Recruiting CRM Compensation Features Shipping Customer Support SAP Quality Control Manufacturing Specifications Communication Skills Technical Support Records Oracle Preparation Software Planning Engineering Customer Service Microsoft Office Communication

Salary Package:

$ 39,000.00 - 59,000.00 (US Dollar)