Manufacturing Customer Service Pro — Cross-Dept Liaison

SAELENS LLC; Johnson Creek (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holiday pay

401(k) with company match

Opportunities for professional growth

Job summary

Saelens LLC is seeking a Customer Service Representative in Johnson Creek, WI to support customers and coordinate with Production, Shipping, Purchasing, and Quality teams. You will manage orders, resolve issues, and maintain accurate records to ensure on-time delivery.

This mid-level role emphasizes relationships and problem solving in a manufacturing environment, with pay ranging from $27.00 to $32.00 per hour and a comprehensive benefits package.

Qualifications

• 3-5 years of customer service, account management, or inside sales experience.
• Manufacturing, industrial, or technical customer service experience strongly preferred.
• Strong verbal and written communication skills.
• Ability to build positive relationships with customers and internal stakeholders.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• High attention to detail and organizational skills.
• Proficiency with Microsoft Office and ERP/business management systems.
• Ability to work independently while contributing to a team-oriented culture.
• Professional demeanor and commitment to delivering outstanding customer experiences.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Enter, monitor, and manage customer orders to ensure accurate processing and on-time delivery.
• Communicate proactively with customers regarding order status, lead times, and potential delays.
• Coordinate closely with Production, Shipping, Purchasing, and Quality teams to support customer needs.
• Process returns, credits, and related customer documentation.
• Issue warehouse picks and communicate priority or expedited order requirements.
• Investigate and resolve customer concerns, discrepancies, and service issues.
• Maintain accurate customer records and documentation within company systems.
• Analyze customer requests and identify opportunities to improve service, efficiency, and customer satisfaction.
• Assist with customer account reviews, reporting, and continuous improvement initiatives.
• Support the training and development of less experienced customer service team members as needed.

Skills

Customer relationship management

Communication

Problem solving

Multi-tasking

Team collaboration

Tools

Microsoft Office

ERP systems

Job description

Saelens LLC is seeking a Customer Service Representative in Johnson Creek, WI to support customers and coordinate with Production, Shipping, Purchasing, and Quality teams. You will manage orders, resolve issues, and maintain accurate records to ensure on-time delivery.

This mid-level role emphasizes relationships and problem solving in a manufacturing environment, with pay ranging from $27.00 to $32.00 per hour and a comprehensive benefits package.