Customer Service Representative

Pratt Industries; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

FSA

401(k) with company match

Paid vacation

Paid holidays

Job summary

Pratt Industries is seeking a Customer Service Representative to take and process customer orders, address inquiries, and coordinate with internal teams to ensure on-time delivery. The role supports sales staff and maintains inventory levels to meet minimums and maximize customer satisfaction.

Ideal candidates have a high school diploma or GED, experience in manufacturing, and data-entry proficiency. Strong communication and problem-solving skills are essential in our fast-paced environment.

Qualifications

• High school diploma or GED required.
• Preference for experience in a manufacturing environment.
• Experience in data entry.
• Experience in the corrugated box industry.

Responsibilities

• Take and process customer orders from customers or sales representatives.
• Place orders for materials for production on a timely basis.
• Process billing and handle inquiries and complaints.
• Process purchase orders and new items.
• Coordinate accounting credits and track order changes.
• Assist sales personnel and support supplemental sales.
• Monitor warehouse items and analyze monthly usages and restocking.

Skills

Manufacturing experience

Data entry

Corrugated industry experience

Customer service skills

Communication

Analytical skills

Education

High school diploma or GED

Tools

Data entry software

Job description

Reports to Customer Service Manager/Customer Service Rep Lead

Take and process customer orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES

Take customer orders either directly from customers or sales representatives.

Place orders on a timely basis for purchases of materials and supplies to be used in production.

Process billing.

Handle customer complaints and questions and follow-up with appropriate internal personnel as required.

Process new items.

Process purchase orders.

Coordinate accounting credits.

Record and distribute customer order changes.

Fax confirmations to customers

Assist sales personnel as appropriate and assist in generating supplemental sales.

Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer

Complies with company policies and procedures.

Additional duties as assigned by management.

EDUCATION and/or EXPERIENCE

High school diploma or GED

Candidates are PREFERRED who offer the following:

Experience working in a manufacturing environment

Computer data-entry experience

Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

Application knowledge and skill for computer data entry

Application knowledge of products and production processes

Quality standards – both ISO and QS

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.

PERFORMANCE MEASUREMENTS

The performance of the Customer Service Representative will be measured as follows:

Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service. Such standards will be set annually and communicated to the representative.

Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.

Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect, and communication.

Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

Additional Information

Pratt Industries is America’s 5th largest paper and packaging company with more than 6,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost-effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation and paid holidays.

EEOC Statement

Pratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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