Manufacturing Customer Service: Orders & Forecasts

Addison Group; Tulsa (OK); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Tulsa, OK is seeking a Customer Service Representative to support customer accounts by managing orders, forecasts, and account communications. This role serves as a liaison between customers and internal departments to ensure accurate order processing, timely updates, and an outstanding customer experience.

The ideal candidate will have 1–2 years of customer service experience, strong communication skills, proficiency with Microsoft Office, and the ability to work independently

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.
• 1–2 years of customer service, inside sales, or technical support experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Excellent organizational, problem-solving, and multitasking skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work overtime when business demands require.

Responsibilities

• Process customer purchase orders, quotations, order changes, and expedited requests.
• Monitor open orders and communicate updates, schedule changes, and delivery information to customers and internal teams.
• Maintain accurate customer forecasts and account records.
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Partner with sales, purchasing, production planning, and other departments to meet customer needs.
• Build and maintain positive customer relationships through responsive service and effective communication.
• Provide product information and pricing support using available resources.
• Assist with product returns and customer issue resolution.
• Ensure pricing, discounts, and account information remain accurate and current.
• Share important customer feedback and market information with appropriate internal stakeholders.
• Support process improvements and contribute to departmental initiatives.
• Participate in meetings, training sessions, and ongoing professional development.
• Complete reports, documentation, and other assigned administrative tasks accurately and on time.
• Follow workplace safety guidelines and maintain an organized work environment.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Communication

Organizational skills

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Addison Group in Tulsa, OK is seeking a Customer Service Representative to support customer accounts by managing orders, forecasts, and account communications. This role serves as a liaison between customers and internal departments to ensure accurate order processing, timely updates, and an outstanding customer experience.

The ideal candidate will have 1–2 years of customer service experience, strong communication skills, proficiency with Microsoft Office, and the ability to work independently