Manufacturing Customer Service Manager

Red Frog Solutions; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Red Frog Solutions seeks a Customer Service Manager – Manufacturing in the Cleveland area. This hands‑on leadership role supervises 2–3 Customer Service Representatives and partners with Operations, Supply Chain, Finance, and Sales.

The ideal candidate has 3–5+ years in customer service or operations within manufacturing, is highly organized, data‑driven, and proficient in Excel. Prior supervisory experience is preferred but not required.

Qualifications

• 3–5+ years of customer service or customer operations experience.
• Experience working for a manufacturing company is required.
• Experience managing customer orders, delivery expectations, and issue resolution.
• Strong communication, organization, and problem‑solving skills.
• Bachelor’s degree or equivalent relevant work experience.
• Previous supervisory or team‑lead experience preferred, but not required.

Responsibilities

• Lead and support a team of 2–3 Customer Service Representatives.
• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately.
• Serve as an escalation point for customer service, delivery, pricing, and order‑related issues.
• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity.
• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding.
• Build strong relationships with key customers and proactively resolve issues.
• Coach and develop team members while improving overall customer service performance

Skills

Leadership

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree

Tools

Excel

Job description

Red Frog Solutions seeks a Customer Service Manager – Manufacturing in the Cleveland area. This hands‑on leadership role supervises 2–3 Customer Service Representatives and partners with Operations, Supply Chain, Finance, and Sales.

The ideal candidate has 3–5+ years in customer service or operations within manufacturing, is highly organized, data‑driven, and proficient in Excel. Prior supervisory experience is preferred but not required.