Customer Service Manager

Red Frog Solutions; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Red Frog Solutions seeks a Customer Service Manager – Manufacturing in the Cleveland area. This hands‑on leadership role supervises 2–3 Customer Service Representatives and partners with Operations, Supply Chain, Finance, and Sales.

The ideal candidate has 3–5+ years in customer service or operations within manufacturing, is highly organized, data‑driven, and proficient in Excel. Prior supervisory experience is preferred but not required.

Qualifications

• 3–5+ years of customer service or customer operations experience.
• Experience working for a manufacturing company is required.
• Experience managing customer orders, delivery expectations, and issue resolution.
• Strong communication, organization, and problem‑solving skills.
• Bachelor’s degree or equivalent relevant work experience.
• Previous supervisory or team‑lead experience preferred, but not required.

Responsibilities

• Lead and support a team of 2–3 Customer Service Representatives.
• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately.
• Serve as an escalation point for customer service, delivery, pricing, and order‑related issues.
• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity.
• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding.
• Build strong relationships with key customers and proactively resolve issues.
• Coach and develop team members while improving overall customer service performance

Skills

Leadership

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree

Tools

Excel

Job description

Customer Service Manager - Manufacturing

$90K–$120K Base + 5% Bonus

About the Role

This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.

This is a hands‑on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel.

Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.

Requirements

3–5+ years of customer service, customer operations, order management, sales support, or similar experience

Experience working for a manufacturing company is required

Experience managing customer orders, delivery expectations, and issue resolution

Strong communication, organization, and problem‑solving skills

Ability to work cross‑functionally with Operations, Supply Chain, Finance, and Sales

Bachelor’s degree or equivalent relevant work experience

Previous supervisory or team‑lead experience preferred, but not required

Aerospace experience is NOT required

What You Will Do

Lead and support a team of 2–3 Customer Service Representatives

Oversee customer orders from entry through delivery and ensure commitments are communicated accurately

Serve as an escalation point for customer service, delivery, pricing, and order‑related issues

Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity

Support quotations, pricing, order entry, warranty/service claims, and customer onboarding

Build strong relationships with key customers and proactively resolve issues

Coach and develop team members while improving overall customer service performance