Manufacturing Customer Service Lead — Growth & Impact

Red Frog Solutions; Painesville (OH); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Zohorecruit is seeking a Customer Service Manager for a manufacturing environment in Painesville, OH. This hands-on leadership role oversees 2–3 reps and drives order accuracy from entry to delivery.

Expect close collaboration with Operations, Supply Chain, Finance, and Sales, with strong emphasis on data, Excel, and process improvement. The role offers a clear path to higher leadership and a potential for advancement within the unit.

Qualificações

• 3–5+ years of customer service, customer operations, order management, sales support, or similar experience.
• Experience working for a manufacturing company is required.
• Experience managing customer orders, delivery expectations, and issue resolution.
• Strong communication, organization, and problem-solving skills.

Responsabilidades

• Lead and support a team of 2–3 Customer Service Representatives.
• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately.
• Serve as an escalation point for customer service, delivery, pricing, and order-related issues.
• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity.
• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding.
• Build strong relationships with key customers and proactively resolve issues.
• Coach and develop team members while improving overall customer service performance.

Conhecimentos

Customer service

Formação académica

Bachelor's degree

Ferramentas

Excel

Descrição da oferta de emprego

Zohorecruit is seeking a Customer Service Manager for a manufacturing environment in Painesville, OH. This hands-on leadership role oversees 2–3 reps and drives order accuracy from entry to delivery.

Expect close collaboration with Operations, Supply Chain, Finance, and Sales, with strong emphasis on data, Excel, and process improvement. The role offers a clear path to higher leadership and a potential for advancement within the unit.