Customer Service Manager - Manufacturing

redfrogsolutions; Pleasure Ridge Park (KY); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

redfrogsolutions in Painesville, OH is seeking a Customer Service Manager to lead a small team of 2–3 representatives, ensuring accurate, responsive support from order entry through delivery.

This hands-on leadership role collaborates with Operations, Supply Chain, Finance, and Sales; requires strong Excel skills and a background in manufacturing customer service.

Open to growth into a Business Unit Manager position with clear advancement potential.

Qualificações

• 3–5+ years of customer service, customer operations, order management, sales support, or similar experience
• Experience working for a manufacturing company is required
• Strong Microsoft Excel skills
• Experience managing customer orders, delivery expectations, and issue resolution
• Strong communication, organization, and problem-solving skills
• Ability to work cross-functional with Operations, Supply Chain, Finance, and Sales
• Bachelor’s degree or equivalent relevant work experience
• Previous supervisory or team-lead experience preferred, but not required
• Aerospace experience is NOT required

Responsabilidades

• Lead and support a team of 2–3 Customer Service Representatives
• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately
• Serve as an escalation point for customer service, delivery, pricing, and order-related issues
• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity
• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding
• Build strong relationships with key customers and proactively resolve issues
• Coach and develop team members while improving overall customer service performance

Conhecimentos

Customer service

Team leadership

Cross-functional collaboration

Excel

Communication

Organization

Problem solving

Formação académica

Bachelor’s degree or equivalent

Descrição da oferta de emprego

About the Role

Customer Service Manager – Manufacturing Painesville, OH – Onsite $90K–$120K Base + 5% Bonus Our client, a well-established manufacturer, is seeking a Customer Service Manager to lead a small customer service team and ensure customers receive accurate, responsive support from order entry through delivery. This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel. Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership. This position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.

Requirements

• 3–5+ years of customer service, customer operations, order management, sales support, or similar experience


• Experience working for a manufacturing company is required


• Strong Microsoft Excel skills


• Experience managing customer orders, delivery expectations, and issue resolution


• Strong communication, organization, and problem-solving skills


• Ability to work cross-functional with Operations, Supply Chain, Finance, and Sales


• Bachelor’s degree or equivalent relevant work experience


• Previous supervisory or team-lead experience preferred, but not required


• Aerospace experience is NOT required

What You Will Do

• Lead and support a team of 2–3 Customer Service Representatives


• Oversee customer orders from entry through delivery and ensure commitments are communicated accurately


• Serve as an escalation point for customer service, delivery, pricing, and order-related issues


• Work closely with Operations and Supply Chain to align customer requirements with manufacturing capacity


• Support quotations, pricing, order entry, warranty/service claims, and customer onboarding


• Build strong relationships with key customers and proactively resolve issues


• Coach and develop team members while improving overall customer service performance