Manufacturing Customer Service & Inside Sales

LeachGarner, Inc; Downtown (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision plan

Paid holidays

Paid vacation

Sick leave

FSA

Job summary

LeachGarner, Inc. in Attleboro, MA is seeking a Customer Service Representative to manage orders, quotes, delivery updates, returns, and inquiries while providing accurate information and friendly service on an onsite manufacturing floor.

The role supports both customer service and inside sales activities and requires 1–3 years of experience, strong communication, and CRM familiarity. A comprehensive benefits package is offered, including paid time off, health coverage, and a 401(k) match.

Qualifications

• 1–3 years of customer service experience.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• CRM experience preferred.
• Outbound sales experience a plus.
• Comfortable working in and around a manufacturing environment.
• Ability to balance multiple priorities while maintaining accuracy.

Responsibilities

• Manage customer orders, quotations, delivery updates, returns, and inquiries.
• Provide product recommendations and solution-based support.
• Identify opportunities to upsell and cross-sell products.
• Track customer interactions and activities in CRM systems.
• Follow up to ensure commitments are met and issues are resolved.
• Collaborate with production teams to support customer needs.

Skills

Attention to detail

Organizational skills

Customer service

Verbal communication

Written communication

Ability to balance priorities

Tools

CRM

Job description

LeachGarner, Inc. in Attleboro, MA is seeking a Customer Service Representative to manage orders, quotes, delivery updates, returns, and inquiries while providing accurate information and friendly service on an onsite manufacturing floor.

The role supports both customer service and inside sales activities and requires 1–3 years of experience, strong communication, and CRM familiarity. A comprehensive benefits package is offered, including paid time off, health coverage, and a 401(k) match.