Customer Service Representative

Leviat; Riverview (FL); On-site; USD 34,000 - 40,000; Full time

Job summary

Leviat in Riverview, FL is seeking a Customer Service Representative 2 to handle inbound orders, inquiries, and billing support for our construction and industrial customers. You will coordinate with production and outside sales to move projects forward and ensure timely information flow.

The role requires strong communication, precise data entry, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in outbound call center or related sales/customer service role is a plus.
• Excellent verbal and written communication skills.
• Proficient with word processing and basic spreadsheet tools.

Responsibilities

• Collaborate with production scheduling to prioritize projects.
• Contact customers to obtain information and progress projects.
• Update internal tools with status of drawings, engineering, and project dates.
• Provide project information and drawings to engineering and drafting teams.
• Answer customer calls in a courteous and professional manner.
• Investigate and resolve customer inquiries and billing issues.
• Record and route orders/changes to the appropriate staff.
• Communicate product and technical information to customers.

Skills

Communication

Customer service

Multitasking

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Customer Service Representative 2

Leviat is a global leader in insulating, lifting, anchoring, and connecting technology for the construction industry and is home to trusted product brands like Meadow Burke, Halfen, and Thermomass. Our engineered products and innovative solutions are used in projects of all sizes, from single-family homes to professional sports arenas.

Leviat employs nearly 3,000 people at 60 locations worldwide, including seven in the United States. We are committed to an inclusive work environment that prioritizes safety and fosters personal and professional growth.

Job Summary

Receives, records, and reconciles customer service orders, inquiries, and complaints in a timely and professional manner. This is primarily an inbound position where you are working with customers to process orders, resolve issues, billing and supporting the outside sales reps etc. Ideally, we would like to find someone that is familiar with construction and/or industrial manufacturing business but are willing to train someone that has the right attitude.

Job Location

This role will work from our Riverview, FL facility.

Job Responsibilities

• Work with production scheduling to prioritize and track projects
• Facilitate the progress and timeliness of projects by contacting customers, both inside and outside, when appropriate to obtain information to further project progression
• Communicate with customers to obtain information regarding status of drawings, engineering, and expected completion dates for upcoming projects. Update internal tools and software with necessary information and status of each project
• Provide necessary project information, guidance, and drawings from customer for engineering and drafting's use
• Answers incoming customer telephone calls in a courteous and professional manner
• Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
• Receives, records, and routes customer orders/changes in appropriate manner
• Answers customer inquiries and provides appropriate technical and/or product-related information
• Researches and resolves customer complaints and/or billing issues
• Contacts customers when necessary to follow-up on customer issues or orders/quotes
• Obtains customer feedback information
• Effectively communicates customer issues and concerns to all applicable internal staff members
• Documents all contacts, actions, and responses in customer database
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Organizes and maintains file system: files correspondence and other records
• Maintains working knowledge of products and/or services
• Prepares reports and correspondence as needed
• Performs other duties as assigned by supervisor

Job Requirements

• Previous experience in outbound call center, insides sales, or related sales/customer service type role is a plus
• Continuous operation of computer and telephone to answer customer inquiries
• Excellent verbal and written communication skills
• Proficient on [Microsoft Word and Excel]
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Ability to understand and follow written and verbal instructions
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.