Manufacturing Customer Care Specialist

Uniroyal Engineered Products; Stoughton (WI); Vor Ort; USD 29.000 - 32.000; Vollzeit

Zusammenfassung

Uniroyal Engineered Products seeks a Customer Service Representative in Stoughton, WI to be the primary contact for US customers. You will handle inquiries, process orders, and coordinate with production, logistics and sales to ensure timely delivery.

Strong communication and CRM skills are essential. Minimum qualifications include a high school diploma and manufacturing-related customer service experience; bilingual Spanish is a plus.

Qualifikationen

• High school diploma or equivalent.
• Experience in customer service, preferably within manufacturing.
• Strong communication skills, both verbal and written.
• CRM and Microsoft Office proficiency.
• Bilingual abilities, especially Spanish, are a plus.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Assist customers with order placement, tracking, and issue resolution related to manufacturing products.
• Coordinate with internal departments such as production, quality control, and shipping to meet customer requirements.
• Maintain detailed and accurate records of customer interactions, orders, and feedback in the company’s CRM system.
• Identify opportunities to improve customer service processes and communicate customer feedback to relevant teams.

Kenntnisse

Customer service

Manufacturing experience

Communication skills

Office software

Multitasking

Spanish (Bilingual)

Ausbildung

High school diploma

Associate’s degree or higher (Business/Communications)

Tools

CRM software

ERP software

MS Office

Jobbeschreibung

Uniroyal Engineered Products seeks a Customer Service Representative in Stoughton, WI to be the primary contact for US customers. You will handle inquiries, process orders, and coordinate with production, logistics and sales to ensure timely delivery.

Strong communication and CRM skills are essential. Minimum qualifications include a high school diploma and manufacturing-related customer service experience; bilingual Spanish is a plus.