Manufacturing CSR: Customer Care & Production Coordination

Vomela; High Point (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health care plan (Medical, Dental &amp

Retirement plan (401k, IRA)

Life Insurance

Paid time off

Disability insurance

Job summary

Vomela in High Point, NC is seeking a responsive CSR to manage daily workflow, coordinate with Sales and Production teams, and ensure accurate job quoting and documentation. You will oversee proofs, order entry, and communication with clients throughout the day.

Ideal candidates will have a High School diploma or equivalent, 1 year in customer relations, and at least 1 year in graphics printing. Strong interpersonal skills and the ability to handle multiple tasks under pressure are essential.

Qualifications

• High School diploma or equivalent experience.
• Two years of college preferred.
• One year of experience in the printing of graphics industry.
• One year of experience in customer relations.

Responsibilities

• Interact with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments and with colleagues and outside vendors.
• Review daily job reports to ensure on-schedule, review delivery reports and discuss delivery concerns with supervisors; review proofs and send to clients; ensure quotes match; re-quote if needed and inform customers of price changes in writing; enter jobs into the system; label materials; provide folding dummies; discuss ARMS Sales Call Log with the Sales Representative.
• Resolve customer questions and problems as they arise.
• Analyze increases or decreases of business within an account and identify reasons per quarter in combination with sales.

Skills

Excellent interpersonal and written/or

Education

High School diploma or equivalent experience

Two years of college preferred

Job description

Vomela in High Point, NC is seeking a responsive CSR to manage daily workflow, coordinate with Sales and Production teams, and ensure accurate job quoting and documentation. You will oversee proofs, order entry, and communication with clients throughout the day.

Ideal candidates will have a High School diploma or equivalent, 1 year in customer relations, and at least 1 year in graphics printing. Strong interpersonal skills and the ability to handle multiple tasks under pressure are essential.