Mandarin-Speaking Passenger Service Agent (Part-Time)

lliance Ground International; Phoenix (AZ); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Free uniforms

On-the-job training

Travel discounts

401(k) program

Job summary

Alliance Ground International (AGI) is seeking a part-time Passenger Service Agent in Phoenix, AZ. The role involves assisting travelers at check-in, ticketing, and boarding, while upholding safety and airline-specific procedures.

Mandarin speakers are preferred, and you will work across gate areas and customer service desks to ensure a smooth travel experience. Applicants should be at least 18 with a high school diploma, and US work authorization is required.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• If work location is in the United States, must have authorization to work in the United States.
• Preferred qualifications include Mandarin proficiency and airline or customer service experience.

Responsibilities

• Provide first-class customer service at check-in, ticketing, and gate areas.
• Handle reservations, fare calculations, refunds, and baggage processing according to airline procedures.
• Assist passengers with directions, schedules, and boarding procedures.
• Maintain safety and security standards and communicate effectively with flight crews and ground staff.
• Answer inquiries regarding flight information and baggage policies with professionalism.

Skills

Mandarin fluency

Customer service

Communication skills

Time management

Radio communications

Education

High school diploma or GED

Job description

Alliance Ground International (AGI) is seeking a part-time Passenger Service Agent in Phoenix, AZ. The role involves assisting travelers at check-in, ticketing, and boarding, while upholding safety and airline-specific procedures.

Mandarin speakers are preferred, and you will work across gate areas and customer service desks to ensure a smooth travel experience. Applicants should be at least 18 with a high school diploma, and US work authorization is required.