Mandarin-Speaking Education Support Specialist (Remote)

thinkacademyus; United States; Remote; USD 50,000 - 74,000; Full time

Job summary

Think Academy US is seeking a remote Customer Support Specialist to serve families in a K-12 supplemental learning program. You will be the primary point of contact, delivering empathetic support across the student journey, and collaborate with teaching and operations teams.

This full-time contractor role requires Mandarin fluency (spoken and written) and strong English communication, with weekend availability a plus.

Qualifications

• Experience in customer service or customer success in education support.
• Strong problem-solving and composure under pressure.
• Excellent verbal and written communication with clear explanations.
• Highly organized, detail-oriented, able to manage multiple tasks.
• Fluency in Mandarin (spoken and written) plus solid English.

Responsibilities

• Respond promptly to inquiries from enrolled students and parents, resolving issues throughout the learning journey
• Monitor student progress and family needs, assisting with scheduling and class changes
• Handle parent feedback empathetically, coordinating with internal teams to resolve issues
• Document customer interactions and feedback in internal systems
• Collaborate with teaching and operations to improve service processes and family experience
• Serve as a trusted advisor on program offerings

Skills

Mandarin fluency

Customer service

Problem-solving

Communication skills

Organization

Job description

Think Academy US is seeking a remote Customer Support Specialist to serve families in a K-12 supplemental learning program. You will be the primary point of contact, delivering empathetic support across the student journey, and collaborate with teaching and operations teams.

This full-time contractor role requires Mandarin fluency (spoken and written) and strong English communication, with weekend availability a plus.