Mandarin-Speaking Onsite Customer Success Specialist (Evening Shifts)

Think-Academy-U; San Jose (CA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Equal opportunity employer

Job summary

Think Academy US in San Jose, CA is seeking an Onsite Customer Success Specialist (Mandarin Required) to support students and families during the learning journey. You will be the primary contact for inquiries and provide professional guidance across multiple channels.

The role requires Mandarin fluency, a Bachelor's degree, and willingness to work evening shifts in a remote work-friendly setup. 40 hours/week (W2) with competitive hourly pay and commission opportunities.

Qualifications

• Mandarin fluency required; able to read English at intermediate level.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner with teaching and operations teams to improve service processes and customer experience.

Skills

Mandarin

Education

Bachelor's degree

Job description

Think Academy US in San Jose, CA is seeking an Onsite Customer Success Specialist (Mandarin Required) to support students and families during the learning journey. You will be the primary contact for inquiries and provide professional guidance across multiple channels.

The role requires Mandarin fluency, a Bachelor's degree, and willingness to work evening shifts in a remote work-friendly setup. 40 hours/week (W2) with competitive hourly pay and commission opportunities.