Mandarin-Speaking Customer Success Specialist (Penang)

CB Talents SP; Franklin (TN); On-site; USD 8,845 - 11,794; Full time

Job summary

CB Talents SP in Penang seeks a Customer Service Representative for a Tobacco Project. The role handles customer inquiries via phone and email, assists with online orders, and resolves issues with empathy and accuracy.

Qualifications include a Diploma or Bachelor’s degree and English proficiency at B2 level. Fresh graduates are welcome; call center experience is advantageous but not required.

Qualifications

• Diploma or Bachelor’s Degree in any field
• Minimum B2 level English proficiency (spoken and written)
• 6+ months of customer service experience preferred; fresh graduates welcome

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and escalate urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Education

Diploma or Bachelor’s Degree

B2 English proficiency

Job description

CB Talents SP in Penang seeks a Customer Service Representative for a Tobacco Project. The role handles customer inquiries via phone and email, assists with online orders, and resolves issues with empathy and accuracy.

Qualifications include a Diploma or Bachelor’s degree and English proficiency at B2 level. Fresh graduates are welcome; call center experience is advantageous but not required.