Customer Service Representative( Tobacco Project) - Mandarin - Penang

CB Talents SP; North Carolina; On-site; USD 32,000 - 45,000; Full time

Job summary

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project requiring Mandarin, based in the United States. The role focuses on handling inquiries via phone and email, assisting customers with online orders, and delivering accurate information while upholding brand standards.

Candidates should have at least a diploma or bachelor's degree, strong English (B2), and 6 months of customer service experience; fresh graduates welcome.

Qualifications

• Diploma or Bachelor’s Degree in any field.
• Minimum B2 level English proficiency (spoken and written).
• At least 6 months of customer service experience (any industry).
• Fresh graduates are welcome, especially from communication-related fields.
• Call center experience is an advantage but not required.
• Strong customer service and problem-solving skills.
• Effective communication and active listening.
• Ability to manage customer expectations and handle objections professionally.
• High emotional intelligence and ability to stay calm under pressure.
• Positive attitude, adaptability, and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and upscale urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Skills

Customer service

Communication

Active listening

Problem solving

Emotional intelligence

Education

Diploma or Bachelor’s Degree

Job description

North Carolina, North Carolina, United States

About the job Customer Service Representative( Tobacco Project) - Mandarin - Penang

Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.

Core Values

The CSS is expected to embody the client’s values:

• Responsibility – Acting as the face of the brand and representing it with integrity
• Quality & Excellence – Striving to deliver the best possible customer experience

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Assist customers with online orders and related concerns
• Handle customer issues with empathy, accuracy, and efficiency
• Process payments and manage sensitive information securely
• Identify and upscale urgent or complex issues when needed
• Maintain a positive and professional attitude in all interactions
• Collaborate with team members to improve processes and service quality
• Stay updated through training and continuous learning
• Meet performance targets and adhere to company policies

Qualifications

Education:

• Diploma or Bachelor’s Degree in any field
• Minimum B2 level English proficiency (spoken and written)

Experience:

• At least 6 months of customer service experience (any industry)
• Fresh graduates are welcome, especially from communication-related fields
• Call center experience is an advantage but not required
• Strong customer service and problem-solving skills
• Effective communication and active listening
• Ability to manage customer expectations and handle objections professionally
• High emotional intelligence and ability to stay calm under pressure
• Positive attitude, adaptability, and willingness to learn