Mandarin-Speaking Customer Success Specialist (Evenings)

Thinkacademyus; San Jose (CA); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) Match

Health insurance

Vision insurance

Dental insurance

Job summary

Think Academy US, a TAL Education Group subsidiary, is seeking a Mandarin-speaking Customer Service Representative to support parents and students in San Jose, CA on a full-time basis. You will respond to inquiries, guide families, schedule classes, and resolve issues across channels from a home-based setup.

Requirements include a Bachelor's degree, fluent Mandarin, intermediate English, reliable internet, and willingness to work long-term evening shifts.

Qualifications

• Bachelor's degree or above.
• Fluent Mandarin; read English at an intermediate level (CET-4 or equivalent preferred).
• Comfortable with long-term evening shifts in a remote work environment.
• Must have a personal computer and reliable internet connection.
• Prior experience in customer service, student services, academic advising or education administration is a plus.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
• Document customer feedback and service interactions accurately.
• Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Skills

Mandarin language

Customer service

Education

Bachelor's degree

Job description

Think Academy US, a TAL Education Group subsidiary, is seeking a Mandarin-speaking Customer Service Representative to support parents and students in San Jose, CA on a full-time basis. You will respond to inquiries, guide families, schedule classes, and resolve issues across channels from a home-based setup.

Requirements include a Bachelor's degree, fluent Mandarin, intermediate English, reliable internet, and willingness to work long-term evening shifts.