Mandarin/English Bilingual Logistics Coordinator (Hybrid)

HotFoot Recruiters

Phoenix (AZ)

Hybrid

USD 47,000 - 63,000

Full time

14 days+

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Job summary

HotFoot Recruiters is seeking a Bilingual Customer Service Specialist (Mandarin/English) in Phoenix, AZ. You will support import/export shipment coordination, customer communication, freight quotations, and daily logistics operations.

Ideal candidates have 2+ years in logistics-related fields, strong customer service skills, and the ability to coordinate with multiple partners. Hybrid work flexibility may be available; starting pay is $55,000/year DOE.

Qualifications

Two or more years in logistics, freight forwarding, import/export, transportation, shipping, or related operations.
Strong customer service and communication skills.
Ability to coordinate with customers, carriers, warehouses, and logistics partners.
Detail-oriented with good organization and follow-through.

Responsibilities

Communicate with customers via email, phone, and in-person meetings.
Coordinate import/export shipments for timely, accurate transportation.
Prepare and provide freight quotations to customers.
Coordinate with customers, carriers, warehouses, vendors, and other logistics partners.
Monitor shipment progress and relay updates, delays, and requirements to customers.
Support shipment documentation and maintain accurate records.
Follow up with internal and external partners to ensure shipments are completed efficiently.
Provide responsive customer service and resolve shipment-related issues.