Mandarin Banking Operations Specialist (In-Office)

Madison-Davis, LLC; New York (NY); Vor Ort; USD 36.000 - 52.000; Vollzeit

Zusammenfassung

Madison-Davis, LLC is seeking a Mandarin-speaking Banking Operations Specialist to support retail banking operations, customer service, account maintenance, and regulatory compliance. This in-office role involves assisting customers with varied banking requests and ensuring accurate records.

You will collect KYC documents, prepare reports, and coordinate with multiple departments to resolve issues while upholding BSA/AML and other regulatory requirements.

Qualifikationen

• KYC documentation review and collection
• Operational reporting and account maintenance
• Compliance with BSA/AML and other regulations

Aufgaben

• Assist customers with account openings, modifications, closures, debit cards, transfers, stop payments, and deposit product inquiries.
• Collect and review customer identification documents per KYC requirements.
• Provide responsive service and resolve account-related issues to build positive relationships.
• Coordinate with internal departments to research and resolve customer concerns.
• Prepare customer correspondence and operational reports related to tax documentation and deposits.
• Maintain debit card information and process deposits, CDs, and structured deposits.
• Review inactive accounts and support abandoned property processing.
• Perform account reconciliations and maintain accurate records.
• Support regulatory compliance and internal controls.
• Follow internal policies while identifying opportunities to improve service and efficiency.
• Mandarin proficiency required.

Kenntnisse

Mandarin proficiency

Customer service

Regulatory compliance

Jobbeschreibung

Madison-Davis, LLC is seeking a Mandarin-speaking Banking Operations Specialist to support retail banking operations, customer service, account maintenance, and regulatory compliance. This in-office role involves assisting customers with varied banking requests and ensuring accurate records.

You will collect KYC documents, prepare reports, and coordinate with multiple departments to resolve issues while upholding BSA/AML and other regulatory requirements.