Corporate Service Team

Madison-Davis, LLC; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Madison-Davis, LLC is seeking a Mandarin-speaking Banking Operations Specialist to support retail banking operations, customer service, account maintenance, and regulatory compliance. This in-office role involves assisting customers with varied banking requests and ensuring accurate records.

You will collect KYC documents, prepare reports, and coordinate with multiple departments to resolve issues while upholding BSA/AML and other regulatory requirements.

Qualifications

• KYC documentation review and collection
• Operational reporting and account maintenance
• Compliance with BSA/AML and other regulations

Responsibilities

• Assist customers with account openings, modifications, closures, debit cards, transfers, stop payments, and deposit product inquiries.
• Collect and review customer identification documents per KYC requirements.
• Provide responsive service and resolve account-related issues to build positive relationships.
• Coordinate with internal departments to research and resolve customer concerns.
• Prepare customer correspondence and operational reports related to tax documentation and deposits.
• Maintain debit card information and process deposits, CDs, and structured deposits.
• Review inactive accounts and support abandoned property processing.
• Perform account reconciliations and maintain accurate records.
• Support regulatory compliance and internal controls.
• Follow internal policies while identifying opportunities to improve service and efficiency.
• Mandarin proficiency required.

Skills

Mandarin proficiency

Customer service

Regulatory compliance

Job description

Title: Corporate Service Team Office Status: In-Office Pay Rate: $32/hr Contract Length: 3 6 months

ABOUT THE ROLE

A financial institution is seeking a Mandarin-speaking Banking Operations Specialist to support retail banking operations, customer service, account maintenance, and regulatory compliance. This role involves assisting customers with banking requests, preparing operational reports, maintaining accurate account records, and ensuring daily activities follow established policies and regulatory requirements.

RESPONSIBILITIES

• Assist customers with account openings, modifications, closures, debit cards, fund transfers, stop payments, and deposit product inquiries.
• Collect and review customer identification documents in accordance with Know Your Customer (KYC) requirements.
• Build positive customer relationships by providing responsive service and resolving account-related issues.
• Coordinate with internal departments to research and resolve customer concerns.
• Prepare customer correspondence and operational reports related to tax documentation, deposit products, foreign exchange activity, and account notices.
• Maintain debit card information and process special deposit products, including certificate of deposit and structured deposit services.
• Review inactive accounts and support abandoned property processing in accordance with bank procedures.
• Perform account reconciliations and maintain accurate operational records.
• Support compliance with BSA/AML, consumer compliance, and other applicable banking regulations.
• Follow internal policies and procedures while identifying opportunities to improve customer service and operational efficiency.
• Mandarin proficiency required.