Managing Partner, Industry Capabilities & Customer Success

Workday; Frisco (TX); On-site; USD 176,000 - 264,000; Full time

Job summary

Workday is seeking an experienced Managing Partner within the Industry Capabilities group to oversee the deployment and success of a portfolio of cloud ERP customers, shaping executive relationships and driving value.

You will guide adoption of new features, expand services, participate in sales cycles, and partner with sales, consulting, and product teams to ensure customer satisfaction and revenue growth. Travel up to 30% is expected.

Qualifications

• 10+ years deploying large, sophisticated Cloud SaaS ERP solutions at a project and program manager level.
• 2+ years direct experience with a cloud-native HR or Finance software as an implementation leader.
• 8+ years of developing and maintaining C-level relationships resulting in partnerships.

Responsibilities

• Collaborate with Account Executives to position or upsell Workday services.
• Oversee successful deployment of the Workday solution and align customers with value.
• Assist in sales cycles for prospects becoming part of the portfolio.
• Drive customer self-sufficiency with adoption of Workday services.
• Position additional value through in-subscription adoption and related offerings.
• Participate in partner selection for non-Workday engagements.
• Guide large, partner-led accounts with global complexity.
• Create strategic plans across customer architecture and engage in steering committees.
• Provide direction to project teams on scope, budget, and timelines.
• Engage other service resources to support account planning.
• Leverage customer relationships for references and growth opportunities.

Skills

Cloud SaaS ERP

Executive relationships

Stakeholder management

Travel 30%

Job description

Workday is seeking an experienced Managing Partner within the Industry Capabilities group to oversee the deployment and success of a portfolio of cloud ERP customers, shaping executive relationships and driving value.

You will guide adoption of new features, expand services, participate in sales cycles, and partner with sales, consulting, and product teams to ensure customer satisfaction and revenue growth. Travel up to 30% is expected.