Technical Support Performance Manager – Remote
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Job summary
ServiceNow Inc. in Santa Clara, CA is seeking a Manager, Technical Support Management - Performance to lead efforts on CSAT, TTR, and backlog metrics. You will leverage extensive experience to optimize KPI performance and customer satisfaction while driving process improvements.
This role offers telecommuting flexibility within the United States and a competitive annual salary range of $190,819 to $220,819, reflecting responsibility and impact across technical support operations.
Job description
ServiceNow Inc. in Santa Clara, CA is seeking a Manager, Technical Support Management - Performance to lead efforts on CSAT, TTR, and backlog metrics. You will leverage extensive experience to optimize KPI performance and customer satisfaction while driving process improvements.
This role offers telecommuting flexibility within the United States and a competitive annual salary range of $190,819 to $220,819, reflecting responsibility and impact across technical support operations.
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