Managers, Technical Support Management - Performance

Ieee Ru Sb

Santa Clara, Northern (CA, KY)

Hybrid

USD 191,000 - 221,000

Full time

4 days ago

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Job summary

ServiceNow Inc. in Santa Clara, CA is seeking a Manager, Technical Support Management - Performance to lead efforts on CSAT, TTR, and backlog metrics. You will leverage extensive experience to optimize KPI performance and customer satisfaction while driving process improvements.

This role offers telecommuting flexibility within the United States and a competitive annual salary range of $190,819 to $220,819, reflecting responsibility and impact across technical support operations.

Job description

ServiceNow Inc. is accepting resumes for the following positions in Santa Clara, CA:

Manager, Technical Support Management - Performance (2219051): Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs. Telecommuting permitted. Annual Salary: $190,819 - $220,819

Must be legally authorized to work in U.S. without sponsorship.

EOE.

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