Manager, Volunteer Support Services

LA28 Olympic & Paralympic Games; Los Angeles (CA); On-site; USD 88,000 - 115,000; Part time

Job summary

LA28 Olympic & Paralympic Games is seeking a Manager, Volunteer Experience to shape the volunteer journey for thousands of candidates. The role focuses on delivering operations at the Volunteer Experience Center (VXC) and leading the Volunteer Support Crew and paid staff.

You will partner with the LA28 Volunteer Program team to execute a multi-phased strategy. Responsibilities include end-to-end operations, stakeholder relationship building, and ensuring volunteers feel prepared and valued to

Qualifications

• Minimum 5 years of experience in managing volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 5 years of equivalent experience in leading volunteer programs, event operations, or workforce operations.
• Previous event and volunteer management experience delivering live events of different sizes.
• People management and customer service experience with strong problem-solving skills.
• Strong written and verbal communication and experience using databases and CRM systems.

Responsibilities

• Plan and manage day-to-day operations of the Volunteer Experience Center, including timelines, logistics, schedules and resources.
• Lead all Volunteer Support Crew operations and coordinate a team of operational paid staff.
• Act as primary on-site contact for Volunteer Support Crew and staff to resolve issues and ensure consistency.
• Manage delivery of volunteer assessments, oversee in-person and virtual experiences, and support training activities.
• Develop and implement a volunteer rewards and recognition program from Pre-Games to Games-time.

Skills

Volunteer management

Customer service

Event operations

People management

Communication

Microsoft Office

CRM systems

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

LA28 does not provide relocation assistance for any positions.

If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the volunteer experience for thousands of individuals that will support the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. As Manager, Volunteer Experience, you will drive the end-to-end volunteer journey, with a focus on delivery of the operations at the Volunteer Experience Center (VXC). You will work in close collaboration with the wider LA28 Volunteer Program team to implement and deliver the multi-phased volunteer experience strategy. You will be the point-of-contact and lead for the Volunteer Support Crew, a group of pre-Games time volunteers, as well as operational staff. You will be responsible for planning and implementing day-to-day operations of the Volunteer Experience Center and building strong relationships with key stakeholders to ensure that every volunteer feels prepared and valued to successfully deliver the Games.

Key Responsibilities

• Plan and manage the day-to-day operations of the Volunteer Experience Center including leading the project timelines, logistics, schedules and resources to deliver a welcoming and engaging experience for volunteer candidates.
• Lead all Volunteer Support Crew operations and engagement efforts as well as coordinate a team of operational paid staff.
• Serve as the primary point of contact at the Volunteer Experience Center for the Volunteer Support Crew and operational staff to support in resolving any issues and to ensure a consistent experience.
• Manage the delivery of volunteer assessments including overseeing both the in person and virtual experience, assisting with associated training activities, and building volunteer engagement activities.
• Contribute to the development and implementation of a comprehensive volunteer reward and recognition program from Pre-Games to Games-time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

Required Competencies

• Minimum 5 years of experience in managing volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 5 years of equivalent experience in leading volunteer programs, event operations, or workforce operations.
• Previous event and volunteer management experience, including hands‑on operational experience delivering live events of different sizes.
• People management and customer service experience, with strong problem‑solving skills and adaptability in a dynamic, fast‑evolving environment.
• Strong written and verbal communication and exceptional organizational skills, with experience using Microsoft Office, databases, and CRM systems to manage volunteer information.

Valued Experience

• Previous major event experience in a volunteer, workforce, or operations role.
• Bilingual or multilingual language skills.
• Experience managing high‑volume operations with large numbers of participants.
• Experience volunteering at events or in community programs.

What We Offer

• Real ownership of the experience that prepares thousands of pre‑Games and Games‑time volunteers.
• Leadership of a dedicated team of staff and Volunteer Support Crew.
• A people‑first team that values care, energy, and collaboration.
• A central role in delivering the 2028 Olympic and Paralympic Games.

What This Role Means For The Games

Volunteers are the face of the Games, and your work prepares them to shine. The experience you deliver helps every volunteer arrive confident, supported, and proud to serve at the Olympic and Paralympic Games in Los Angeles.

Physical Requirements & Working Conditions

• This role is primarily an operational role located at the Volunteer Experience Center in Lincoln Heights, Los Angeles and will require mostly evening and weekend working hours.
• The role is not full‑time in an office environment.
• Available to work onsite in our Downtown Los Angeles Office as required (non-operational/non- event periods only)
• When in office, the LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work will vary, but will primarily involve evenings, weekends, and holidays, especially during peak operational and event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities also during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $88,000 – $115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require a reasonable accommodation to participate in the application or interview process, please let us know and we will work with you to meet your needs.

Equal Opportunity

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.