Associate, Volunteer Experience

la28careers; Los Angeles (CA); On-site; USD 71,000 - 82,000; Full time

Job summary

LA28 seeks an Associate, Volunteer Experience to shape the volunteer journey from Pre-Games through Games-time, ensuring the Volunteer Experience Center delivers a welcoming and engaging experience. You will support operations, training, and engagement activities for volunteers and staff in a dynamic environment.

The role requires strong organizational skills, excellent communication, and the ability to coordinate multiple programs while working on-site in Los Angeles.

Qualifications

• Minimum 3 years of experience in volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 3 years of equivalent experience in volunteer programs, event operations, or workforce operations.
• Strong written and verbal communication skills, with the ability to interact professionally and warmly with volunteers, partners, and stakeholders.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic, evolving environment.
• Experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.

Responsibilities

• Facilitate the day-to-day operations of the Volunteer Experience Center, from pre-Games through to Games-time including logistics, schedules and resources to deliver a welcoming and engaging experience for all volunteer candidates.
• Coordinate the successful delivery of volunteer assessments including both the in-person and virtual experience, assisting with associated training activities, and delivering volunteer engagement activities.
• Oversee all Volunteer Support Crew operations and engagement efforts as well support operational paid staff as needed.
• Support delivery of the volunteer reward and recognition program from Pre-Games to Games- time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

LA28 does not provide relocation assistance for any positions.

If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the volunteer experience for thousands of individuals that will support the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. As Associate, Volunteer Experience, you will help drive the end-to-end volunteer journey, with a focus on delivery of the day-to-day operations at the Volunteer Experience Center (VXC). You will play a role in supporting operational plans and boosting volunteer morale to ensure that every volunteer feels prepared and valued to successfully deliver the Games.

Key Responsibilities

• Facilitate the day-to-day operations of the Volunteer Experience Center, from pre-Games through to Games-time including logistics, schedules and resources to deliver a welcoming and engaging experience for all volunteer candidates.
• Coordinate the successful delivery of volunteer assessments including both the in-person and virtual experience, assisting with associated training activities, and delivering volunteer engagement activities.
• Oversee all Volunteer Support Crew operations and engagement efforts as well support operational paid staff as needed.
• Support delivery of the volunteer reward and recognition program from Pre-Games to Games- time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

Required Competencies

• Minimum 3 years of experience in volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 3 years of equivalent experience in volunteer programs, event operations, or workforce operations.
• Strong written and verbal communication skills, with the ability to interact professionally and warmly with volunteers, partners, and stakeholders.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic, evolving environment.
• Experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.

Valued Experience

• Bilingual or multilingual language skills.
• Experience in an Olympic, Paralympic, sports, nonprofit, or hospitality environment.
• Experience supporting high-volume operations with large numbers of participants.

What We Offer

• Being part of an experience that prepares thousands of pre-Games and Games-time volunteers.
• Central to a busy, people-centered operation from day one.
• A welcoming Volunteer team that values care, energy, and teamwork.
• A front-row role in delivering the 2028 Olympic and Paralympic Games.

What This Role Means for the Games

Every volunteer who walks into the Volunteer Experience Center meets the Games through you. A smooth, welcoming experience prepares volunteers to deliver their best for athletes, fans, and visitors at the Olympic and Paralympic Games.

Physical Requirements & Working Conditions

This role is primarily an operational role located at the Volunteer Experience Center in Lincoln Heights, Los Angeles and will require mostly evening and weekend working hours.

The role is not full-time in an office environment.

Available to work onsite in our Downtown Los Angeles Office as required (non-operational/non-event periods only)

When in office, the LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.

Hours of work will vary, but will primarily involve evenings, weekends, and holidays, especially during peak operational and event periods.

Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $70,500 - $82,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require a reasonable accommodation to participate in the application or interview process, please let us know and we will work with you to meet your needs.

Equal Opportunity

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants wi