Manager Training Delivery

adventhealth; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

AdventHealth is seeking a training leader to design, implement, and optimize education programs for physician enterprise operations. You will develop curricula, lead a regional training team, and tailor learning to clinicians and staff while aligning with organizational goals.

Responsibilities include analyzing training needs, defining workflows, and evaluating ROI. The role emphasizes collaboration with physicians, IT, and operations, with a focus on continuous improvement and outcomes.

Qualifications

• Extensive knowledge of adult learning styles and training strategy for physician practice operations and EHR adoption.
• Strong instructional design knowledge and implementation.
• Experience designing and managing diverse training methods.
• Knowledge of LMS and web delivery tools.
• Proven full training life cycle experience.
• Excellent written and verbal communication skills.
• Experience overseeing staff and curriculum development.
• Advanced PowerPoint and Excel skills.
• Familiarity with physician practice transformation and training.
• Knowledge of Healthcare Operations, IT, Revenue Cycle, and Clinical Ops.
• Leadership in EHR implementation or training programs.
• Leadership of training teams.
• Effective cross-stakeholder communication.
• Strong organizational skills.
• Knowledge of Athena Collector and Athena Clinicals.
• Other EHR training experience.
• Knowledge of PQRS/MACRA.
• Process mapping expertise.
• Project management experience.

Responsibilities

• Deploys training methods to achieve provider proficiency and performance results.
• Builds and leads a regional training analyst team through recruiting, onboarding, and development.
• Identifies training needs via analyses with Physician Enterprise leaders and medical groups.
• Defines best practice workflows and system use for provider practice teams.
• Oversees implementation of training programs within Physician Enterprise.
• Measures program effectiveness and ROI to drive improvements, summarizing KPI impacts.
• Partners with stakeholders and SMEs on training and implementation.
• Maintains knowledge of adult learning trends and best practices.

Skills

Adult learning

Instructional design

Training strategy

EHR knowledge

Effective communication

Project management

PowerPoint

Education

Bachelor's degree

Master's degree

Tools

Athena Collector

Athena Clinicals

Learning Management System (LMS)

Microsoft Excel

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

6061 S Willow Dr

City:

Greenwood Village

State:

Colorado

Postal Code:

80111

Job Description:

• Deploys a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from clinical providers and other team members.
• Builds and leads a regional training analyst team through recruiting, onboarding, and development, fostering trust, collaboration, accountability, and continuous improvement.
• Identifies and assesses current and future training needs through job and process analyses and consultation with Physician Enterprise leaders and medical group leaders.
• Defines and communicates best practice workflows and system use for all provider practice team members.
• Oversees the implementation of training and education programs within the Physician Enterprise organization.
• Monitors and evaluates the training and education program's effectiveness, success, and ROI periodically to develop and recommend ongoing improvements. Assesses training program and instructional effectiveness and summarizes evaluation reports determining the impact of training on team member skills and how it affects KPIs.
• Partners with key stakeholders and liaises with subject matter experts regarding training and implementation.
• Maintains a keen understanding of adult learning, training, and education trends, developments, and best practices.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Extensive knowledge of adult learning styles and training strategy, development, and delivery in support of physician practice operations including adoption of practice management/EHR systems [Required]
• Extensive knowledge of instructional design theory and implementation [Required]
• Extensive experience designing, implementing, and managing traditional and modern training methods and techniques [Required]
• Knowledge of learning management systems and web delivery tools [Required]
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) [Required]
• Excellent written and verbal communications skills [Required]
• Must be able to oversee staff and educate on how to present, teach, write, update, and edit curriculum for all roles that require training [Required]
• Microsoft Office suite experience with advanced PowerPoint and Excel skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by innovative training and education principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Demonstrated leadership or prominent participation in practice management/EHR implementation and/or ongoing support and training programs [Required]
• Management and leadership experience building and directing small to medium-sized training teams [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced organizational skills with the ability to handle multiple assignments [Required]
• Knowledge of/experience with Athena Collector and Athena Clinicals [Preferred]
• Other EHR implementation and training experience [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Expertise in process mapping and process mapping tools [Preferred]
• Project management experience [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• Adult education and/or professional discipline such as nursing, pharmacy, or information technology
• MS Informatics, Healthcare Informatics, Education or MS Nursing

Work Experience:

• 2+ years training team leadership and management experience [Preferred]
• 3+ years people management and team development experience [Required]
• 5+ years physician practice operations experience [Required]
• 5+ years training experience in a healthcare