Manager Training Delivery

AdventHealth; Greenwood Village (CO); On-site; USD 83,000 - 155,000; Full time

Job summary

AdventHealth in Greenwood Village, CO, seeks a seasoned Training Director for Physician Enterprise to deploy innovative training across the region. You will recruit and lead a regional training team, analyze needs with clinical leaders, and design best-practice workflows for provider teams using EHR systems.

Excellent communication and leadership are essential. The role requires 5+ years in healthcare training, 3+ years managing teams, and a Bachelor’s degree; Master’s preferred.

Qualifications

• Bachelor's degree required; Master's preferred.
• Extensive knowledge of adult learning and training strategy.
• Experience designing and managing training methods in healthcare.
• Strong written and verbal communications skills.
• Proficiency with PowerPoint and Excel.
• Experience with EHR implementation/training in multi-specialty settings.
• Leadership experience building training teams.

Responsibilities

• Deploy diverse training methods to improve provider performance.
• Lead regional training analyst team through recruiting and development.
• Assess training needs via job/process analyses with leaders.
• Define best-practice workflows for provider teams.
• Oversee training program implementation and measure ROI.
• Collaborate with stakeholders and subject-matter experts.
• Remain current on adult learning trends and best practices.

Skills

Leadership

Communication

Adult learning

Instructional design

PowerPoint/Excel

Process mapping

Project management

EHR knowledge

Education

Bachelor's

Master's

Tools

Athena Collector

Athena Clinicals

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

6061 S Willow Dr

City:

Greenwood Village

State:

Colorado

Postal Code:

80111

Job Description:

• Deploys a wide variety of training methods, reimagining creative and innovative tools, techniques, and approaches to achieve excellent comprehension, proficiency, and performance results from clinical providers and other team members.
• Builds and leads a regional training analyst team through recruiting, onboarding, and development, fostering trust, collaboration, accountability, and continuous improvement.
• Identifies and assesses current and future training needs through job and process analyses and consultation with Physician Enterprise leaders and medical group leaders.
• Defines and communicates best practice workflows and system use for all provider practice team members.
• Oversees the implementation of training and education programs within the Physician Enterprise organization.
• Monitors and evaluates the training and education program’s effectiveness, success, and ROI periodically to develop and recommend ongoing improvements. Assesses training program and instructional effectiveness and summarizes evaluation reports determining the impact of training on team member skills and how it affects KPIs.
• Partners with key stakeholders and liaises with subject matter experts regarding training and implementation.
• Maintains a keen understanding of adult learning, training, and education trends, developments, and best practices.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Extensive knowledge of adult learning styles and training strategy, development, and delivery in support of physician practice operations including adoption of practice management/EHR systems [Required]
• Extensive knowledge of instructional design theory and implementation [Required]
• Extensive experience designing, implementing, and managing traditional and modern training methods and techniques [Required]
• Knowledge of learning management systems and web delivery tools [Required]
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate) [Required]
• Excellent written and verbal communications skills [Required]
• Must be able to oversee staff and educate on how to present, teach, write, update, and edit curriculum for all roles that require training [Required]
• Microsoft Office suite experience with advanced PowerPoint and Excel skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by innovative training and education principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Demonstrated leadership or prominent participation in practice management/EHR implementation and/or ongoing support and training programs [Required]
• Management and leadership experience building and directing small to medium-sized training teams [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced organizational skills with the ability to handle multiple assignments [Required]
• Knowledge of/experience with Athena Collector and Athena Clinicals [Preferred]
• Other EHR implementation and training experience [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Expertise in process mapping and process mapping tools [Preferred]
• Project management experience [Preferred]

Education:

• Bachelor's [Required]
• Master's [Preferred]

Field of Study:

• Adult education and/or professional discipline such as nursing, pharmacy, or information technology
• MS Informatics, Healthcare Informatics, Education or MS Nursing

Work Experience:

• 2+ years training team leadership and management experience [Preferred]
• 3+ years people management and team development experience [Required]
• 5+ years physician practice operations experience [Required]
• 5+ years training experience in a healthcare environment [Required]

Licenses and Certifications:

• State Teaching Certificate (TC) [Preferred]
• Six Sigma Black Belt Certification (CSSBB) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$83,366.40 - $155,084.80

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.