Manager, Technical Operations - Specialized Openings

ASSA ABLOY Sicherheitstechnik GmbH; Paramus (NJ); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation and holidays

Medical, Dental, Vision Insurance

401(k) with company contributions

Tuition Reimbursement

Career development opportunities

Well-being programs

Job summary

ASSA ABLOY Door Group in New Jersey seeks a Manager, Technical Operations – Specialized Openings to lead the customer-facing operations that support our Specialized Openings business. You will manage Technical Project Managers, Customer Care, Estimating, and Order Operations, ensuring quotes, orders, and projects move efficiently while collaborating with product, manufacturing, and sales.

This role emphasizes process standardization, continuous improvement, and a focus on customer satisfaction,

Qualifications

• Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering or related field, or equivalent experience.
• 7+ years of progressive leadership experience in operations, project management, customer operations, technical services, estimating, order management, manufacturing, or related environment.
• Strong customer-facing experience with ability to manage complex projects and stakeholder relationships.
• Experience developing and implementing process improvements that enhance efficiency and scalability.

Responsibilities

• Lead Technical Project Management, Customer Care, Estimating, and Order Operations activities across the Specialized Openings business.
• Translate business, product, and market strategies into consistent operational and customer-facing execution.
• Develop and implement standardized workflows, best practices, and continuous improvement initiatives that enhance efficiency, elevate the customer experience, and support future growth.
• Ensure quotes, submittals, orders, and customer projects move efficiently, accurately, and on schedule.
• Partner with Product Management, Manufacturing, Engineering, Sales, and Customer Care teams to deliver best-in-class customer support.
• Drive a customer-centric operating model focused on responsiveness, communication, and accountability.
• Identify and mitigate project risks, application concerns, scope gaps, and margin exposure.
• Protect profitability through operational discipline and sound decision-making.
• Manage team capacity, priorities, and issue resolution to ensure operational effectiveness.
• Build, coach, and develop a high-performing team focused on collaboration, accountability, and operational excellence.
• Participate in creating a safe and harmonious working environment.
• Assure compliance with policies, regulations, and Code of Conduct.

Skills

Leadership

Cross-functional

Project management

Customer operations

Process improvement

Communication

Stakeholder management

Education

Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering

Job description

ASSA ABLOY Door Group in New Jersey seeks a Manager, Technical Operations – Specialized Openings to lead the customer-facing operations that support our Specialized Openings business. You will manage Technical Project Managers, Customer Care, Estimating, and Order Operations, ensuring quotes, orders, and projects move efficiently while collaborating with product, manufacturing, and sales.

This role emphasizes process standardization, continuous improvement, and a focus on customer satisfaction,