Technical Operations Lead — Specialized Openings

Socket.dev; Paramus (NJ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Job summary

ASSA ABLOY Door Group is seeking a Manager, Technical Operations – Specialized Openings to lead customer-facing operations, including Technical Project Management, Customer Care, Estimating, and Order Operations. You will translate strategies into execution, develop standardized workflows, and drive continuous improvement to scale profitable growth.

The role requires a Bachelor's degree and 7+ years in operations leadership, with a focus on customer satisfaction, on-time delivery, and

Qualifications

• Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering, or a related field
• 7+ years of progressive leadership experience in operations, project management, customer operations, or related environment
• Demonstrated success leading cross-functional teams and driving operational performance
• Strong customer-facing experience with ability to manage complex projects and stakeholder relationships
• Experience developing and implementing process improvements that enhance efficiency and scalability
• Strong business acumen balancing customer satisfaction, operational performance, and profitability
• Excellent communication, problem-solving, and organizational skills

Responsibilities

• Lead Technical Project Management, Customer Care, Estimating, and Order Operations activities across the Specialized Openings business
• Translate business, product, and market strategies into consistent operational and customer-facing execution
• Develop and implement standardized workflows, best practices, and continuous improvement initiatives
• Ensure quotes, submittals, orders, and customer projects move efficiently, accurately, and on schedule
• Partner with Product Management, Manufacturing, Engineering, Sales, and Customer Care teams to deliver best-in-class support
• Drive a customer-centric operating model focused on responsiveness, communication, and accountability
• Identify and mitigate project risks, application concerns, scope gaps, and margin exposure
• Protect profitability through operational discipline and sound decision-making
• Manage team capacity, priorities, and issue resolution to ensure operational effectiveness
• Build, coach, and develop a high-performing team focused on collaboration and excellence
• Participate in creating a safe and harmonious working environment
• Assure compliance with policies, regulations, and Code of Conduct

Skills

Leadership

Operations Management

Project Management

Customer Care

Continuous Improvement

Communication

Education

Bachelor's degree in Business/Engineering/related field

Job description

ASSA ABLOY Door Group is seeking a Manager, Technical Operations – Specialized Openings to lead customer-facing operations, including Technical Project Management, Customer Care, Estimating, and Order Operations. You will translate strategies into execution, develop standardized workflows, and drive continuous improvement to scale profitable growth.

The role requires a Bachelor's degree and 7+ years in operations leadership, with a focus on customer satisfaction, on-time delivery, and