Manager, Technical Operations - Specialized Openings

Socket.dev; Paramus (NJ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

401(k) with company contributions

Tuition Reimbursement

Learning and Career Development

Job summary

ASSA ABLOY Door Group is seeking a Manager, Technical Operations – Specialized Openings to lead customer-facing operations, including Technical Project Management, Customer Care, Estimating, and Order Operations. You will translate strategies into execution, develop standardized workflows, and drive continuous improvement to scale profitable growth.

The role requires a Bachelor's degree and 7+ years in operations leadership, with a focus on customer satisfaction, on-time delivery, and

Qualifications

• Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering, or a related field
• 7+ years of progressive leadership experience in operations, project management, customer operations, or related environment
• Demonstrated success leading cross-functional teams and driving operational performance
• Strong customer-facing experience with ability to manage complex projects and stakeholder relationships
• Experience developing and implementing process improvements that enhance efficiency and scalability
• Strong business acumen balancing customer satisfaction, operational performance, and profitability
• Excellent communication, problem-solving, and organizational skills

Responsibilities

• Lead Technical Project Management, Customer Care, Estimating, and Order Operations activities across the Specialized Openings business
• Translate business, product, and market strategies into consistent operational and customer-facing execution
• Develop and implement standardized workflows, best practices, and continuous improvement initiatives
• Ensure quotes, submittals, orders, and customer projects move efficiently, accurately, and on schedule
• Partner with Product Management, Manufacturing, Engineering, Sales, and Customer Care teams to deliver best-in-class support
• Drive a customer-centric operating model focused on responsiveness, communication, and accountability
• Identify and mitigate project risks, application concerns, scope gaps, and margin exposure
• Protect profitability through operational discipline and sound decision-making
• Manage team capacity, priorities, and issue resolution to ensure operational effectiveness
• Build, coach, and develop a high-performing team focused on collaboration and excellence
• Participate in creating a safe and harmonious working environment
• Assure compliance with policies, regulations, and Code of Conduct

Skills

Leadership

Operations Management

Project Management

Customer Care

Continuous Improvement

Communication

Education

Bachelor's degree in Business/Engineering/related field

Job description

Do you enjoy leading teams that turn complexity into exceptional customer experiences? Are you energized by improving processes, developing people, and driving operational excellence? Do you thrive at the intersection of project management, customer care, and business operations?

If you answered yes...we should talk!

ASSA ABLOY Door Group is seeking aManager, Technical Operations – Specialized Openings to lead the customer-facing operations that support our growing Specialized Openings business.

Reporting to the Head of Specialized Openings, this role is accountable for the daily execution of customer-facing operations, leading Technical Project Managers, Customer Care teams, and Post-Production Assembly functions. The position ensures customers receive a seamless experience from quotation through delivery while fostering strong collaboration across sales, engineering, manufacturing, supply chain, and field stakeholders.

Success in this role will be measured by customer satisfaction, operational efficiency, on-time delivery, order accuracy, team development, and the ability to scale processes that support profitable growth.

What You Will Do as Our Manager, Technical Operations?

While the Head of Specialized Openings defines where we are going, the Manager of Technical Operations ensures we deliver on that promise to every customer, every day.

To achieve this, you will:

• Lead Technical Project Management, Customer Care, Estimating, and Order Operations activities across the Specialized Openings business

• Translate business, product, and market strategies into consistent operational and customer-facing execution

• Develop and implement standardized workflows, best practices, and continuous improvement initiatives that enhance efficiency, elevate the customer experience, and support future growth

• Ensure quotes, submittals, orders, and customer projects move efficiently, accurately, and on schedule

• Partner closely with Product Management, Manufacturing, Engineering, Sales, and Customer Care teams to deliver best-in-class customer support

• Drive a customer-centric operating model focused on responsiveness, communication, and accountability

• Identify and mitigate project risks, application concerns, scope gaps, and margin exposure

• Protect profitability through operational discipline and sound decision-making

• Manage team capacity, priorities, and issue resolution to ensure operational effectiveness

• Build, coach, and develop a high-performing team focused on collaboration, accountability, and operational excellence

• Participate in creating a safe and harmonious working environment

• Assure compliance with federal, state, local, and corporate policies, regulations, AADG programs and policies, and the ASSA ABLOY Code of Conduct

The Skills and Experience You Need

• Bachelor's degree in Business, Construction Management, Operations Management, Supply Chain, Engineering, or a related field, or equivalent experience

• 7+ years of progressive leadership experience in operations, project management, customer operations, technical services, estimating, order management, manufacturing, or a related environment

• Demonstrated success leading cross-functional teams and driving operational performance

• Strong customer-facing experience with the ability to manage complex projects and stakeholder relationships

• Experience developing and implementing process improvements that enhance efficiency and scalability

• Strong business acumen with the ability to balance customer satisfaction, operational performance, and profitability

• Excellent communication, problem-solving, and organizational skills

• Proven ability to influence and collaborate across multiple functions and levels of an organization

Preferred Qualifications

• Experience within architectural openings, doors and hardware, building products, construction, specialty manufacturing, engineered products, or related industries

• Experience supporting estimating, project management, order fulfillment, customer care, or technical services functions

• Experience working within demountable walls or prefabricated construction environments

• Lean, Continuous Improvement, Six Sigma, or other process improvement experience

Competitive compensation with a target salary range up to $150,000, depending on experience, skills, and qualifications

What We Offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive compensation

• Paid vacation, sick time, and company holidays

• Medical, Dental, and Vision Insurance

• Life Insurance, AD&D, Short- and Long-Term Disability

• 401(k) with company contributions

• Tuition Reimbursement

• Learning and Career Development opportunities

• Flexible Spending Accounts

• Employee Assistance Program

• Employee discount and recognition programs

• Well-being and employee experience initiatives designed to support you throughout your career

We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.

If you have questions about the role or the hiring process, please contact Stephanie Mandato, Senior Talent Acquisition Manager, [e-mail]

Let's create a safer and more open world — together

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.