Manager, Talent Operations & Enablement

2240 Service Experts Heating & AC LLC; Richardson (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Medical, dental, vision insurance

401(k) with company match

Life & disability insurance

Training opportunities

Job summary

Service Experts Heating & AC LLC is seeking a Manager, Talent Operations & Enablement to lead the Talent Acquisition operations. You will oversee recruiting coordination, candidate communications, and admin processes while driving scalable improvements across workflows.

The role requires 6+ years in talent operations, 2+ years of people management, and strong skills in analytics, communication, and stakeholder collaboration. Join a company that values safety and quality workmanship.

Qualifications

• Bachelor's degree in HR, Business Admin, Operations, or related field.
• 6+ years of progressive experience in talent operations or HR operations.
• 2+ years of direct people management experience.
• Experience leading process improvements and organizational changes.
• Experience with enterprise systems and workflow improvements.
• Strong analytical, communication, and relationship-building skills.

Responsibilities

• Lead a team of Talent Acquisition Coordinators and coach the team.
• Oversee recruiting operations, communications, and admin processes.
• Identify process improvements and implement scalable solutions.
• Collaborate with TA leadership to align with business priorities.
• Lead projects from planning through adoption and measuring outcomes.
• Coordinate with Talent Delivery to optimize handoffs in recruiting lifecycle.
• Partner with HRIS/IT to enhance Workday Recruiting and related systems.
• Establish KPIs with analytics teams and monitor performance.

Skills

Analytical thinking

Communication

Organizational skills

Relationship-building

Leadership

Education

Bachelor's degree in HR/Business/Operations

Tools

Workday Recruiting

ATS (Applicant Tracking System)

Reporting tools

Job description

Welcome!

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay
• Paid Time Off and Company Holiday Pay because work life balance matters
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Expert University
• A team that values safety, quality workmanship, and supports one another

The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This role drives operational excellence, develops team capabilities, and leads initiatives that strengthen talent attraction and long-term workforce pipelines. Partnering with business leaders and cross-functional teams, this role identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities.

Key Responsibilities

• Lead, coach, and develop a team of Talent Acquisition Coordinators, setting clear expectations, providing ongoing feedback, and building the team's capabilities.
• Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are managed accurately and efficiently.
• Evaluate current processes and workflows, identify improvement opportunities, and implement practical solutions to create a more efficient and consistent recruiting experience.
• Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and ensure the team is positioned to support evolving workforce needs.
• Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring successful adoption.
• Work closely with Talent Delivery to define processes, improve coordination, and ensure effective handoffs throughout the recruiting lifecycle.
• Serve as a key partner for Workday Recruiting and other Talent Acquisition technologies, working with HRIS and IT to improve system functionality, streamline workflows, and support user adoption.
• Partner with internal analytics teams to establish meaningful operational KPIs, monitor performance, and use data to identify opportunities for improvement across talent operations and programs.
• Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with current and anticipated workforce needs.
• Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
• Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts in partnership with Marketing and Talent Delivery.
• Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach efforts that support talent attraction.
• Manage relationships with external partners and vendors, ensuring services and programs meet operational needs and expectations.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Operations, or a related field.
• 6+ years of progressive experience in talent operations, HR operations, business operations, etc.
• 2+ years of direct people management experience, etc.
• Demonstrated experience leading process improvements, implementing organizational changes, and influencing stakeholders to achieve successful outcomes.
• Demonstrated technical aptitude with experience navigating enterprise systems, identifying workflow improvements, and supporting system enhancements or implementations.
• Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and recommend practical solutions.
• Excellent communication, organizational, and relationship-building skills, with the ability to work effectively across teams and organizational levels.

Preferred Qualifications

• Experience leading Talent Acquisition operations, recruiting coordination, or other operational support teams.
• Experience with Workday Recruiting or comparable enterprise-wide Applicant Tracking System (ATS).
• Experience leveraging reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.Experience developing or managing early-career programs, internships, apprenticeships, or educational partnerships.
• Experience with employee referral programs, employer branding, recruitm