Manager, Talent Operations & Enablement

Service Experts; Richardson (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive Pay

PTO and Company Holidays

Medical, Dental, Vision Insurance

401(k) with company match

Life and disability insurance

Supplemental benefit programs

Expert University training

Safety and quality culture

Job summary

Service Experts is seeking a Manager, Talent Operations & Enablement to lead the Talent Acquisition function, drive operational excellence, and enhance workforce pipelines. You will collaborate with business leaders and cross-functional teams to implement scalable recruitment processes and programs.

The role requires overseeing recruiting operations, defining KPIs, and partnering with HRIS and IT to improve system functionality. Strong communication and change-management skills are essential.

Qualifications

• Bachelor's degree in a related field required.
• 6+ years in talent/HR operations, business operations, or program management.
• 2+ years of direct people management experience.

Responsibilities

• Lead and develop a team of Talent Acquisition Coordinators.
• Oversee day-to-day talent operations and recruiting coordination.
• Identify improvement opportunities and implement scalable solutions.
• Partner with Talent Acquisition leadership to align with business priorities.
• Manage Workday Recruiting and other TA technologies with IT.
• Define and monitor operational KPIs with analytics teams.
• Build partnerships with schools and workforce organizations to strengthen pipelines.

Skills

People management

Process improvement

Data analysis

Cross-functional collaboration

HR systems

Education

Bachelor's degree

Tools

Workday Recruiting

Job description

Welcome!

What Do We Offer You as a Service Experts Employee?

Benefits

• Competitive Pay
• Paid Time Off and Company Holiday Pay because work life balance matters
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Expert University
• A team that values safety, quality workmanship, and supports one another

The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This role drives operational excellence, develops team capabilities, and leads initiatives that strengthen talent attraction and long-term workforce pipelines. Partnering with business leaders and cross-functional teams, this role identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities.

Key Responsibilities

• Lead, coach, and develop a team of Talent Acquisition Coordinators, setting clear expectations, providing ongoing feedback, and building the team’s capabilities.
• Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are managed accurately and efficiently.
• Evaluate current processes and workflows, identify improvement opportunities, and implement practical solutions to create a more efficient and consistent recruiting experience.
• Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and ensure the team is positioned to support evolving workforce needs.
• Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring successful adoption.
• Work closely with Talent Delivery to define processes, improve coordination, and ensure effective handoffs throughout the recruiting lifecycle.
• Serve as a key partner for Workday Recruiting and other Talent Acquisition technologies, working with HRIS and IT to improve system functionality, streamline workflows, and support user adoption.
• Partner with internal analytics teams to establish meaningful operational KPIs, monitor performance, and use data to identify opportunities for improvement across talent operations and programs.
• Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with current and anticipated workforce needs.
• Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
• Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts in partnership with Marketing and Talent Delivery.
• Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach efforts that support talent attraction.
• Manage relationships with external partners and vendors, ensuring services and programs meet operational needs and expectations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field.
• 6+ years of progressive experience in talent operations, HR operations, business operations, program management, or a related space.
• 2+ years of direct people management experience, including coaching, performance management, and employee development.
• Demonstrated experience leading process improvements, implementing organizational changes, and influencing stakeholders to achieve successful outcomes.
• Demonstrated technical aptitude with experience navigating enterprise systems, identifying workflow improvements, and supporting system enhancements or implementations.
• Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and recommend practical solutions.
• Excellent communication, organizational, and relationship-building skills, with the ability to work effectively across teams and organizational levels.

Preferred Qualifications

• Experience leading Talent Acquisition operations, recruiting coordination, or other operational support teams.
• Experience with Workday Recruiting or comparable enterprise-wide Applicant Tracking System (ATS).
• Experience leveraging reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.
• Experience developing or managing early-career programs, internships, apprenticeships, or educational partnerships.
• Experience with employee referral programs, employer branding, recruitment marketing, or hiring events.
• Familiarity with skilled-trade workforce development, home services, or geographically dispersed operations.

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]