Talent Acquisition Specialist

BCforward; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

BCforward is seeking an HR Talent Specialist in Indianapolis to manage talent acquisition, HR operations, benefits administration, HR systems, and cross-functional HR projects. You will serve as the backbone of HR processes, delivering exceptional service and continuous improvement across the employee lifecycle.

The role includes leading full-cycle recruiting, managing onboarding/offboarding, benefits, HRIS administration, dashboards, and process improvements.

Qualifications

• 5+ years of progressive Human Resources experience.
• Experience managing full-cycle, end-to-end recruiting.
• Experience administering employee benefits.
• Strong HR operations and HRIS experience.
• Experience leading projects or system implementations.
• Experience working in a fast-paced, multi-state environment preferred.

Responsibilities

• Lead full-cycle recruiting for corporate and operational positions.
• Partner with hiring managers to develop recruiting strategies and manage the hiring process from requisition through onboarding.
• Ensure a positive candidate experience while reducing time-to-fill and improving quality of hire.
• Manage relationships with recruiting agencies, job boards, and other talent acquisition vendors.
• Track recruiting metrics and recommend process improvements.
• Support day-to-day HR operations to ensure accurate and timely employee transactions.
• Manage employee onboarding, offboarding, job changes, promotions, transfers, and organizational updates.
• Manage internal HR portal to ensure content is up to date, including HR policies, procedures, forms, and employee documentation.
• Ensure compliance with federal, state, and local employment regulations.
• Support employee inquiries while providing exceptional customer service.
• Support employee benefit programs, including health, welfare, retirement, leave, and wellness programs.
• Serve as a backup contact for employee benefit questions.
• Coordinate with the HR team to produce our annual Open Enrollment activities.
• Part of the HR team that will interact with our benefit brokers and vendors to resolve employee issues and improve service delivery and monitor benefit eligibility, enrollments, billing, and vendor performance.
• Serve as a functional administrator for HR technology platforms, including ADP, Salesforce, GreyHR, and other HR systems.
• Ensure data integrity across HR systems.
• Develop dashboards and reports to support business decisions.
• Identify opportunities to automate manual processes and improve reporting capabilities.
• Partner with IT on system integrations, upgrades, and implementations.
• Lead HR initiatives focused on process improvement, automation, and operational efficiency.
• Support implementation of new HR technologies and programs.
• Manage project timelines, stakeholder communication, testing, and change management activities.
• Document workflows and establish standard operating procedures.
• Recommend innovative solutions that improve the employee and manager experience.
• Support initiatives that enhance employee engagement and retention.
• Assist with performance management processes, recognition programs, and employee communications.
• Partner with managers to ensure consistent application of HR policies and practices.
• Promote a culture of collaboration, accountability, and continuous improvement.

Skills

Talent acquisition

HR operations

Benefits administration

HRIS

Project management

Data reporting

Customer service

Tools

ADP Workforce Now

Salesforce

Job description

The HR Talent Specialist will be responsible for delivering best-in-class employee experience through the management of talent acquisition, HR operations, benefits administration, HR systems, and cross-functional HR projects. This role serves as the operational backbone of the HR function, ensuring efficient processes, exceptional service, and continuous improvement across the employee lifecycle. The ideal candidate is equally comfortable recruiting top talent, managing complex HR processes, improving systems and workflows, administering employee benefits, and leading strategic initiatives that enhance organizational effectiveness.

Key Responsibilities

Talent Acquisition

Lead full-cycle recruiting for corporate and operational positions.

Partner with hiring managers to develop recruiting strategies and manage the hiring process from requisition through onboarding.

Ensure a positive candidate experience while reducing time-to-fill and improving quality of hire.

Manage relationships with recruiting agencies, job boards, and other talent acquisition vendors.

Track recruiting metrics and recommend process improvements.

HR Operations

Support day-to-day HR operations to ensure accurate and timely employee transactions.

Manage employee onboarding, offboarding, job changes, promotions, transfers, and organizational updates.

Manage internal HR portal to ensure content is up to date, including

HR policies, procedures, forms, and employee documentation.

Ensure compliance with federal, state, and local employment regulations.

Support employee inquiries while providing exceptional customer service.

Benefits Administration

Support employee benefit programs, including health, welfare, retirement, leave, and wellness programs.

Serve as a backup contact for employee benefit questions.

Coordinate with the HR team to produce our annual Open Enrollment activities.

Part of the HR team that will interact with our benefit brokers and vendors to resolve employee issues and improve service delivery and monitor benefit eligibility, enrollments, billing, and vendor performance.

HR Systems & Reporting

Serve as a functional administrator for HR technology platforms, including ADP, Salesforce, GreyHR, and other HR systems.

Ensure data integrity across HR systems.

Develop dashboards and reports to support business decisions.

Identify opportunities to automate manual processes and improve reporting capabilities.

Partner with IT on system integrations, upgrades, and implementations.

HR Projects & Continuous Improvement

Lead HR initiatives focused on process improvement, automation, and operational efficiency.

Support implementation of new HR technologies and programs.

Manage project timelines, stakeholder communication, testing, and change management activities.

Document workflows and establish standard operating procedures.

Recommend innovative solutions that improve the employee and manager experience.

Employee Experience

Support initiatives that enhance employee engagement and retention.

Assist with performance management processes, recognition programs, and employee communications.

Partner with managers to ensure consistent application of HR policies and practices.

Promote a culture of collaboration, accountability, and continuous improvement.

Qualifications

5+ years of progressive Human Resources experience.

Experience managing full-cycle, end-to-end recruiting.

Experience administering employee benefits.

Strong HR operations and HRIS experience.

Experience leading projects or system implementations.

Experience working in a fast-paced, multi-state environment preferred.

Preferred Qualifications

Experience working in an IT Staffing, professional services and/or consulting company is ideal.

ADP Workforce Now and Salesforce experience is a plus.

Strong project management and organizational skills.

Excellent interpersonal and communication skills.

Ability to manage multiple priorities while maintaining attention to detail.

Strong analytical and problem-solving abilities.

Customer-focused with a continuous improvement mindset.

Advanced Microsoft Excel and Microsoft Office skills.

Ability to build trusted relationships across all levels of the organization.

Demonstrated ability to manage confidential information with discretion.

Benefits administration

ATS administration

Process improvement and workflow design

Project management

Dashboard development and HR reporting

Success Metrics & OKR's

Time-to-fill and quality-of-hire metrics.

Positive onboarding and employee experience results.

Partner with team to support benefits administration accuracy and employee satisfaction.

HR process improvements and automation initiatives.

HR system data integrity and reporting accuracy.

Successful delivery of HR projects on time and within scope.

High levels of manager and employee satisfaction with HR support.