Manager, Talent Operations & Enablement

2230 Service Experts LLC; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

Medical, dental, vision insurance

401(k) with company matching

Life and disability insurance

Training via Expert University

Job summary

Service Experts is seeking a Manager, Talent Operations & Enablement to lead the Talent Acquisition operations, improve processes, and drive scalable solutions across the recruiting lifecycle. This role partners with business leaders to strengthen talent attraction and build long-term workforce pipelines.

The position requires coordinating with Talent Delivery, HRIS, and IT to optimize Workday Recruiting and related systems, while delivering measurable improvements aligned with organizational

Qualifications

• 6+ years in talent operations or HR operations.
• 2+ years of direct people management experience.
• Proven ability to lead process improvements and drive changes.
• Experience with enterprise systems and workflows.
• Strong analytical and communication skills.

Responsibilities

• Lead, coach, and develop a team of Talent Acquisition Coordinators and set expectations.
• Oversee day-to-day talent operations, ensure recruiting coordination and candidate communications are handled efficiently.
• Identify improvement opportunities in processes and implement practical solutions for a more efficient recruiting experience.
• Partner with Talent Acquisition leadership to align with business priorities and workforce needs.
• Lead projects and change initiatives from planning through adoption, with KPI monitoring and stakeholder buy-in.

Skills

Talent operations

HR operations

Program management

People management

Process improvement

Data analysis

Relationship-building

Education

Bachelor's Degree

Tools

Workday Recruiting

ATS

Job description

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay
• Paid Time Off and Company Holiday Pay because work life balance matters
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Expert University
• A team that values safety, quality workmanship, and supports one another

The Manager, Talent Operations & Enablement is responsible for leading the processes, systems, and programs that support an efficient and high-performing Talent Acquisition function. This role drives operational excellence, develops team capabilities, and leads initiatives that strengthen talent attraction and long-term workforce pipelines. Partnering with business leaders and cross-functional teams, this role identifies opportunities, implements scalable solutions, and delivers measurable improvements aligned with organizational priorities.

Key Responsibilities

• Lead, coach, and develop a team of Talent Acquisition Coordinators, setting clear expectations, providing ongoing feedback, and building the team’s capabilities.
• Oversee day-to-day talent operations, establishing service standards and ensuring recruiting coordination, candidate communications, and administrative processes are managed accurately and efficiently.
• Evaluate current processes and workflows, identify improvement opportunities, and implement practical solutions to create a more efficient and consistent recruiting experience.
• Partner with Talent Acquisition leadership to understand business priorities, address operational challenges, and ensure the team is positioned to support evolving workforce needs.
• Lead projects, process improvements, and change management initiatives from planning through implementation, building stakeholder support and ensuring successful adoption.
• Work closely with Talent Delivery to define processes, improve coordination, and ensure effective handoffs throughout the recruiting lifecycle.
• Serve as a key partner for Workday Recruiting and other Talent Acquisition technologies, working with HRIS and IT to improve system functionality, streamline workflows, and support user adoption.
• Partner with internal analytics teams to establish meaningful operational KPIs, monitor performance, and use data to identify opportunities for improvement across talent operations and programs.
• Build and maintain partnerships with technical schools, community colleges, universities, and workforce development organizations, aligning talent pipeline initiatives with current and anticipated workforce needs.
• Develop and oversee early-career initiatives, internship and apprenticeship programs, and other efforts that introduce new talent to Service Experts.
• Lead employee referral campaigns, employer branding initiatives, and recruitment marketing efforts in partnership with Marketing and Talent Delivery.
• Plan and coordinate hiring events, career fairs, campus engagement activities, and community outreach efforts that support talent attraction.
• Manage relationships with external partners and vendors, ensuring services and programs meet operational needs and expectations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field.
• 6+ years of progressive experience in talent operations, HR operations, business operations, program management, or a related space.
• 2+ years of direct people management experience, including coaching, performance management, and employee development.
• Demonstrated experience leading process improvements, implementing organizational changes, and influencing stakeholders to achieve successful outcomes.
• Demonstrated technical aptitude with experience navigating enterprise systems, identifying workflow improvements, and supporting system enhancements or implementations.
• Strong analytical and critical thinking skills, with the ability to interpret data, identify trends, and recommend practical solutions.
• Excellent communication, organizational, and relationship-building skills, with the ability to work effectively across teams and organizational levels.

Preferred Qualifications

• Experience leading Talent Acquisition operations, recruiting coordination, or other operational support teams.
• Experience with Workday Recruiting or comparable enterprise-wide Applicant Tracking System (ATS).
• Experience leveraging reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.
• Experience developing or managing early-career programs, internships, apprenticeships, or educational partnerships.
• Experience with employee referral programs, employer branding, recruitment marketing, or hiring events.
• Familiarity with skilled-trade workforce development, home services, or geographically dispersed operations.

Minimum Qualifications

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Additional Notes

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail]

Company Home

Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.