Manager, Supply Chain Systems & Monitoring

Pandora A/S; Glen Burnie (MD); On-site; USD 111,000 - 139,000; Full time

Benefits offered by this job

Bonus package

401(k) plan

Medical, dental, vision

Paid time off

Product discounts

Tuition reimbursement

Job summary

Pandora A/S in Maryland is seeking a Manager, Business Monitoring & Support to oversee end-to-end order visibility from placement to invoicing. You will act as SME for ERP systems and drive incident resolution with cross-functional partners across warehouse and operations.

Success requires 5+ years in system integrations within supply chain environments, strong data analytics, and a collaborative, customer-focused mindset to continuously improve processes and performance.

Qualifications

• Bachelor’s degree in IT, Supply Chain, Operations Management or related field.
• 5+ years experience managing system integrations and incident management.
• Experience in supply chain/WMS/TMS with end-to-end process visibility.

Responsibilities

• Monitor interfaces and order entry systems to ensure stable order flow.
• Provide first-line support, troubleshoot integration issues.
• Escalate incidents with L2 teams and communicate status to stakeholders.
• Act as SME and Super User for ERP and system integration points.
• Lead change management for operational systems and post-implementation optimization.
• Own escalation processes across D&T and Operations for root cause analysis.
• Develop training for Operations Super Users to boost system adoption.
• Collaborate with leaders to identify improvement opportunities and drive optimization.
• Foster cross-functional collaboration and continuous improvement.
• Share best practices across local and global teams; maintain SOP materials.

Skills

Collaboration

Strong communication

Adaptable

Customer-focused

Resilience

Data analysis

BI dashboards

Cross-functional leadership

Root cause analysis

Education

Bachelor's degree in IT / Supply Chain / Ops Mgmt

Tools

ERP systems

WMS systems

TMS systems

Job description

Pandora A/S in Maryland is seeking a Manager, Business Monitoring & Support to oversee end-to-end order visibility from placement to invoicing. You will act as SME for ERP systems and drive incident resolution with cross-functional partners across warehouse and operations.

Success requires 5+ years in system integrations within supply chain environments, strong data analytics, and a collaborative, customer-focused mindset to continuously improve processes and performance.