E-Commerce Fulfillment Leader: Scale DTC & Marketplace Ops

Pandora; Glen Burnie (MD); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health & wellness benefits

Retirement savings

Learning & development

Employee discounts

Paid time off

Job summary

Pandora is seeking a Manager, E-Commerce Fulfillment to lead in-house e-commerce fulfillment across DTC and marketplace channels from our Maryland operations. You will shape the future of digital fulfillment capabilities through processes, systems, and a high-performing team.

The role requires 5+ years in DTC distribution with strong analytical and stakeholder management skills, plus experience with WMS/ERP and fast-paced environments.

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business or related field.
• 5+ years of DTC distribution experience in e-commerce, fulfillment, or distribution operations.
• Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows.
• Experience leading teams in a fast-paced, high-volume environment.
• Demonstrated ability to build processes and lead operational transformation initiatives.

Responsibilities

• Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure.
• Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels.
• Oversee end-to-end order execution including order processing, picking, packing, and shipping.
• Build scalable fulfillment processes to support growth across DTC and marketplace channels.
• Lead and develop a high-performing operations team, including labor and capacity planning.
• Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams.
• Drive KPI performance including order accuracy, ship-on-time, and order cycle time.
• Identify risks and implement process improvements to enhance efficiency and customer experience.
• Develop and maintain SOPs, ensuring consistent and high-quality execution.

Skills

Analytical & problem-solving

Communication & stakeholder mgmt

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain/Operations or related field

Tools

WMS

ERP

Job description

Pandora is seeking a Manager, E-Commerce Fulfillment to lead in-house e-commerce fulfillment across DTC and marketplace channels from our Maryland operations. You will shape the future of digital fulfillment capabilities through processes, systems, and a high-performing team.

The role requires 5+ years in DTC distribution with strong analytical and stakeholder management skills, plus experience with WMS/ERP and fast-paced environments.