Manager, Supplier Quality

VSE Aviation, Inc.; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

VSE Aviation, Inc. is seeking a Manager of Supplier Quality to lead quality across the supply chain and ensure compliance with the QMS and regulatory standards.

You will drive supplier performance, coordinate corrective actions, and champion customer expectations while supporting continuous improvement initiatives. The role involves overseeing MRB activities, audits, and complex process transfers, with a focus on defect prevention, supplier development, and long-term partnerships to sustain

Responsibilities

• Oversee supplier performance evaluations and participate in vendor approval/selection decisions.
• Lead MRB activities and ensure necessary product verification steps are followed.
• Manage supplier corrective actions to ensure quality and prevent defects.
• Provide guidance to Field Quality Engineers on supplier quality clinics and support needs.
• Lead internal and third-party audits to ensure regulatory and customer requirements are met.
• Guide work transfers and special processes for unique products within the VSE supply chain.
• Establish and maintain QMS processes, including document/data control.
• Collaborate with process owners to optimize interfaces and conduct in-person reviews.
• Monitor quality metrics and trends to drive improvements in cost, quality, and customer satisfaction.
• Develop and execute comprehensive quality plans with risk assessments and preventive actions.
• Conduct supplier surveys, manage customer complaints and returns, and drive timely resolutions.
• Be the Voice of the Customer to align quality objectives across departments.

Job description

SUMMARY: The Manager, Supplier Quality, is a strategic and results-driven leader responsible for overseeing supplier performance and ensuring the highest standards of quality across VSE Aviation's supply chain. This role plays a vital part in maintaining compliance with the Quality Management System (QMS), driving continuous improvement, and championing the voice of the customer throughout the organization. Key responsibilities include leading supplier oversight initiatives, managing work transfers, and directing Material Review Board (MRB) activities. The role ensures that all supplier-provided products and services consistently meet or exceed VSE Aviation's quality standards, customer expectations, and regulatory requirements. The Manager also leads efforts to evaluate supplier capabilities, implement corrective actions, and build long-term partnerships that support operational excellence and compliance.

Duties & Responsibilities

• Support supplier performance evaluations, contributing to vendor approval, selection, and strategic sourcing decisions.
• Participate in Material Review Board (MRB) activities, ensuring necessary product verification steps are followed
• Oversee supplier corrective actions to ensure quality and compliance, and zero defects.
• Provide oversight and guidance to Field Quality Engineers, particularly for suppliers requiring quality clinics or enhanced support to support VSE Supply Chain.
• Lead and manage internal and third-party audits, ensuring full compliance with regulatory standards and customer requirements.
• Participate and provide guidance in work transfers and necessary special processes for unique products in the VSE supply chain.
• Oversee the establishment, implementation, and maintenance of Quality Management System (QMS) processes, including control of documents and data.
• Ensure effective process interaction and optimization, collaborating with process owners and conducting in-person reviews to drive efficiency.
• Monitor and analyze quality metrics and performance trends to identify opportunities for improvement in cost, quality, and customer satisfaction.
• Develop and execute comprehensive quality plans through risk assessments, identification of critical control points, and implementation of preventive and verification measures.
• Conduct VSE supplier surveys, manage customer complaints and product returns, and ensure timely and effective resolution.
• Serve as the Voice of the Customer, promoting awareness of customer expectations across all departments and ensuring alignment with quality objectives.
• Champion a culture of root cause analysis and corrective action, driving continuous improvement and preventing the recurrence of quality issues.
• Report on QMS performance to senior leadership, highlighting areas for improvement and aligning quality initiatives with organizational goals.
• Reports on Supplier performance to top management identifying any needs for improvement.
• Other duties as assigned.