Manager - Site Reliability Engineering

UKG; Lowell (MA); On-site; USD 126,000 - 182,000; Full time

Job summary

An established industry player is seeking a Site Reliability Engineer to enhance service delivery and support processes. This role involves developing innovative software solutions, automating processes, and collaborating with engineering teams to ensure optimal performance and reliability. With a commitment to personal and professional growth, you'll have the opportunity to work in a dynamic environment that values your contributions. Join a forward-thinking company that is redefining workforce management and human capital solutions, and be part of a team that is passionate about delivering exceptional customer experiences.

Benefits

Wellness programs

Tuition reimbursement

Customizable expense reimbursement program

Inclusive culture

Active employee resource groups

Qualifications

• 15+ years in IT, with at least 8 years in engineering or cloud roles.
• Experience with distributed system design and architecture.

Responsibilities

• Engage in and improve the lifecycle of services from conception to EOL.
• Support services and product teams by providing tooling and frameworks.

Skills

Python

JavaScript

C++

Java

Cloud-based applications

Containerization technologies

Terraform

Ansible

Education

Engineering degree or related technical discipline

Tools

GCP

AWS

Azure

Job description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. We are committed to building and achieving more, and we invite you to bring your bold ideas and collaborative mindset to our organization.

At UKG, you get more than just a job; you work with purpose. Our team of U Krewers aims to inspire organizations to become great workplaces through our award-winning HR technology designed for all.

We value your personal and professional growth, offering benefits such as wellness programs, tuition reimbursement, and U Choose — a customizable expense reimbursement program covering over 200 needs, from student loans to pet insurance. Our inclusive culture, active employee resource groups, and caring leaders support every voice and help you excel in your career. If you're passionate about our purpose — people — we look forward to supporting what gives you purpose. We are united by purpose, inspired by you.

Site Reliability Engineers at UKG are vital team members with broad knowledge in service delivery. They develop software solutions to enhance, secure, and support our service processes, including building and managing CI/CD pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering, and auto-remediation.

Our engineers are passionate about learning and evolving with current technology trends, striving to innovate and pursue a flawless customer experience. They embrace an 'automate everything' mindset to deliver services rapidly, consistently, and reliably.

Job Responsibilities:

1. Engage in and improve the lifecycle of services from conception to EOL, including system design consulting and capacity planning.
2. Define and implement standards and best practices related to system architecture, service delivery, metrics, and operational automation.
3. Support services, product, and engineering teams by providing tooling and frameworks to increase availability and incident response efficiency.
4. Enhance system performance and application delivery through automation, process refinement, postmortem reviews, and configuration analysis.
5. Collaborate with engineering teams to deliver reliable services.
6. Improve operational efficiency by treating challenges as software engineering problems (reduce toil).
7. Guide junior team members and champion Site Reliability Engineering principles.
8. Participate actively in incident response, including on-call duties.
9. Partner with stakeholders to influence and drive optimal technical and business outcomes.

Required Qualifications:

• Engineering degree or related technical discipline, or equivalent work experience.
• Experience coding in languages such as Python, JavaScript, C++, or Java.
• Knowledge of cloud-based applications and containerization technologies.
• Understanding of metric generation, log pipelines, time-series databases, and distributed tracing.
• Experience with industry standards like Terraform and Ansible.
• Fundamentals in at least two of the following areas: Computer Science, Cloud Architecture, Security, or Network Design.

Experience, Education, Certification, License, and Training:

• 15+ years in IT, with at least 8 years in engineering or cloud roles.
• At least 5 years' experience with public cloud platforms (GCP, AWS, Azure).
• Minimum 5 years' experience in configuring and maintaining large-scale applications/systems.
• Experience with distributed system design and architecture.

Where we’re going

UKG is on the verge of something extraordinary. We hold the #1 market share in workforce management and #2 in human capital management globally. Millions of frontline workers rely on our software daily, managing billions of shifts annually. Our AI-powered product portfolio will propel us into an even brighter future.

Equal Opportunity Employer

UKG is committed to equal opportunity employment. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, or other protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

Massachusetts law prohibits requiring or administering lie detector tests as a condition of employment. Violations may result in penalties.

Disability Accommodation

If you require assistance during the application or interview process, please email [e-mail].

Salary range: $126,300 - $181,550 USD, with potential bonuses and benefits. For more details, visit https://www.ukg.com/careers.