Manager - Site Reliability Engineering

Ultimate Software; Lowell (MA); On-site; USD 126,000 - 182,000; Full time

Job summary

An established industry player is seeking a Site Reliability Engineer to enhance service delivery processes through innovative software solutions. This role involves developing CI/CD pipelines, automated testing, and performance analysis, ensuring a flawless customer experience. You will collaborate with engineering teams and guide junior members, tackling operational challenges as software engineering problems. If you are passionate about technology and eager to contribute to a dynamic team, this opportunity is perfect for you. Join a company that values your contributions and supports your professional growth.

Benefits

Wellness Programs

Tuition Reimbursement

Customizable Expense Reimbursement

Employee Resource Groups

Qualifications

• 15+ years of IT experience with at least 8 years in Engineering or Cloud.
• Minimum 5 years' experience with public cloud platforms.

Responsibilities

• Engage in and improve the lifecycle of services from conception to EOL.
• Define and implement standards related to System Architecture and Service delivery.

Skills

Python

JavaScript

C++

Java

Cloud Applications

Containerization Technologies

Terraform

Ansible

Distributed System Design

Education

Engineering Degree

Equivalent Work Experience

Tools

GCP

AWS

Azure

Job description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Site Reliability Engineers at UKG are critical team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.

Site Reliability Engineers must be passionate about learning and evolving with current technology trends. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an “automate everything” mindset, helping us bring value to our customers by deploying services with incredible speed, consistency, and availability.

Job Responsibilities:

• Engage in and improve the lifecycle of services from conception to EOL, including system design

consulting, and capacity planning

• Define and implement standards and best practices related to: System Architecture, Service

delivery, metrics and the automation of operational tasks

• Support services, product & engineering teams by providing common tooling and frameworks to

deliver increased availability and improved incident response.

• Improve system performance, application delivery and efficiency through automation, process

refinement, postmortem reviews, and in-depth configuration analysis

• Collaborate closely with engineering professionals within the organization to deliver reliable

services

• Increase operational efficiency, effectiveness, and quality of services by treating operational

challenges as a software engineering problem (reduce toil)

• Guide junior team members and serve as a champion for Site Reliability Engineering

• Actively participate in incident response, including on-call responsibilities

•Partner with stakeholders to influence and help drive the best possible technical and business outcomes

Required Qualifications:

• Engineering degree, or a related technical discipline, or equivalent work experience

• Experience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java)

• Knowledge of Cloud based applications & Containerization Technologies

• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing

• Working experience with industry standards like Terraform, Ansible

• Demonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security,

or Network Design fundamentals Demonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security, or Network Design fundamentals

(Experience, Education, Certification, License and Training)

• Overall 15+ experience in IT, Must have at least 8 years of hands-on experience working in Engineering or Cloud

• Minimum 5 years' experience with public cloud platforms (e.g. GCP, AWS, Azure)

• Minimum 5 years' Experience in configuration and maintenance of applications and/or

systems infrastructure for large scale customer facing company

• Experience with distributed system design and architecture

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyPartic...) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The pay range for this position is $126,300.00 to $181,550.00 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.