Manager, Revenue Cycle Services (Remote)

NAPA Management Services Corporation; Florida; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid Time Off

401(k)

Vision insurance

Dental insurance

Résumé du poste

North American Partners in Anesthesia is seeking a Manager of Revenue Cycle Services to lead the AR team, including Credit Balance and Denials units, and partner with RCM leadership to drive performance. This remote role focuses on improving collections, payer relations, and compliance with applicable laws while mentoring staff and shaping training programs.

You'll oversee daily AR workflows, analyze performance metrics, and prepare reports for executive review, with a strong emphasis on cost

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 5 years of experience in Revenue Cycle Management.
• 1–3 years of supervisory or management experience.
• Strong knowledge of denial management, payer communication, and collections processes.
• Advanced proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.

Responsabilités

• Lead hiring, onboarding, and training of AR staff and supervisors with performance metrics.
• Supervise daily AR processes to ensure timely follow-up and efficient collections.
• Identify payer denial and underpayment trends; develop and implement improvement plans.
• Collaborate with RCM leadership and other departments to align on training needs and improve processes.

Connaissances

Revenue cycle leadership

Staff development

Performance management

Payer relations

Communication

Formation

High School Diploma or equivalent

Bachelor’s degree preferred

Outils

Excel

Microsoft Office

Description du poste

Position Summary

Sunrise,FL - USA

The Manager of Revenue Cycle Services is responsible for the direct oversight of the Accounts Receivable (AR) team, including specialized units such as Credit Balance, Over/Underpayment, and Correspondence. This role manages team performance, workflow, training, and quality assurance in partnership with the Supervisor of RCM. The AR Manager will work collaboratively with RCM leadership to improve collections, resolve payer issues, and support strategic initiatives to enhance revenue cycle performance and reduce cost per case.

Work Location

This is a remote position. Preferred candidate locations include: Melville, NY Raleigh, NC Sunrise, FL

Essential Duties and Responsibilities

• Team Leadership & Staff Development: Lead hiring, onboarding, and training of AR staff and supervisors. Conduct regular performance evaluations using key metrics (productivity, accuracy, attendance, quality). Monitor staff time and attendance via WorkDay; manage PTO, absences, and tardiness. Approve overtime and adjustments within departmental budget. Promote a positive team environment that encourages collaboration and recognition. Support low staff attrition through proactive engagement and communication.
• Operational Oversight: Supervise daily AR processes to ensure timely follow-up and efficient collections. Review and approve account adjustments and workflow escalations. Maintain compliance with applicable collection laws, payer contract terms, and appeals processes. Leverage Microsoft Excel and other Microsoft Office tools to track, analyze, and report AR performance. Create and maintain clear documentation of processes, performance trends, and improvement plans.
• Denials & Issue Resolution: Identify payer denial and underpayment trends; develop and implement improvement plans. Work with payers to resolve issues and build cooperative relationships. Analyze payer aging reports to identify root causes and reduce outstanding balances. Utilize reporting tools to track A/R metrics and performance outcomes. Prepare summaries, presentations, and reports using Microsoft Word, Excel, and PowerPoint for leadership review.
• Cross-Department Collaboration: Partner with the Supervisor of RCM and Director of RCM Education to align on staff development and training needs. Collaborate with other RCM departments, and leadership to share best practices and ensure process efficiency. Participate in regular leadership meetings to support strategic goals and continuous improvement. Lead monthly team meetings to communicate priorities, updates, and progress.

Required Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred
• Minimum of 5 years of experience in Revenue Cycle Management
• 1–3 years of supervisory or management experience
• Strong knowledge of denial management, payer communication, and collections processes
• Advanced proficiency in Microsoft Office Suite, especially Excel (e.g., pivot tables, VLOOKUP, data analysis), Word, and PowerPoint
• Strong verbal and written communication skills

Preferred Qualifications

• CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist – Physician-based) certification

Total Rewards

• Generous benefits package, including:
• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer. North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services. Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day. At NAPA, we cultivate leaders, promote work-life balance, and celebrate diversity. We know your success promotes our success, and we give you the tools and programs to achieve your goals. With flexibility, a collegial and collaborative environment, a wide range of market-leading benefits, and career opportunities from coast-to-coast, your future is waiting at NAPA.