Manager, Retail Stores

Princess Cruises and Holland America Line; Alaska; On-site; USD 27,552,000 - 34,440,000; Full time

Benefits offered by this job

Free cruise after first season

Referral rewards

Employee activities

Professional growth

Community involvement

Job summary

Princess Cruises and Holland America Line is recruiting a Retail Stores Manager for the Gift Shop at the Holland America Denali Lodge. This seasonal, full-time role leads staff, ensures stock and training, and drives guest-focused sales in a remote lodge setting.

The Manager coordinates schedules, cash handling, and inventory while maintaining displays and a high standard of service. Eligibility to work in the United States is required.

Qualifications

• Must pass a pre-employment background check.
• Minimum age 18 to reside in company housing where available.
• Eligible to work in the United States; Holland America-Princess cannot sponsor employment visas at this time.
• Ability to stand/walk for a full shift.
• Strong customer service and leadership abilities.

Responsibilities

• Motivate the sales team and engage guests.
• Develop schedules for employees and monitor timecards daily.
• Oversee opening and closing of retail venues including cash/credit card transactions and accountability.
• Manage inventory and warehouse activities (receiving, ticketing, distributing).
• Supervise periodic physical inventories and address discrepancies.
• Generate maximum sales while providing excellent customer service and a positive work environment.
• Coordinate with multiple departments in a friendly and professional manner.
• Maintain displays and merchandising across the store.
• Keep work areas organized, clean, and sanitized.

Job description

Manager, Retail Stores

Department: Gift Shop

Employment Type: Seasonal - Full Time

Location: Holland America Denali Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Having fond memories of vacations with loved ones is an important part of travel. Whether it’s celebrating a birthday, anniversary, or “just because”, vacationers want to take home souvenirs that bring them back to an amazing experience or location. Or perhaps they are bringing a part of their experience home to share with others. Our retail locations help make this possible. The Retail Store Manager is a key component in motivating the retail staff to find that “just right” souvenir for each guest and make those connections and memories. Making sure each item is stocked and the staff is trained and ready to sell are the most important parts of being the Retail Store Manager.

RESPONSIBILITIES

• Assists in motivating the sales team and engaging guests.
• Develop schedules for employees and monitor their timecards daily.
• Overseeing opening and closing of retail venues including proper cash and credit card transactions and accountability.
• Inventory and warehouse management (receiving, ticketing, and distributing).
• Supervise periodic physical inventories as well as potential count discrepancies.
• Generating maximum sales while providing excellent customer service and work environment.
• Communicates and coordinates with multiple departments in a friendly and professional manner.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Responsible for the overall display and presentation of the products in the store including stocking, and replenishing merchandise.
• May monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Valid Driver’s License (not revoked or suspended) with fewer than three moving violations.
• Must be able to lift 50 lbs./23kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.