Lead, Retail Sales Associate

Princess Cruises and Holland America Line; Alaska; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free onboard cruise after first season

Referral program

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Lead, Retail Sales Associate at the Kenai Princess Wilderness Lodge in Alaska. This seasonal - full-time role focuses on delivering exceptional guest service, driving sales, and maintaining store presentation.

You will supervise a small team, manage schedules, handle cash/credit transactions, and coordinate with other departments to ensure smooth daily operations in a busy gift shop environment.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 to reside in company housing, where available.
• Must be eligible to work in the United States; sponsorship not available at this time.

Responsibilities

• Motivate the sales team and engage guests.
• Develop schedules for employees and monitor timecards daily.
• Oversee opening and closing of retail venues including cash and card transactions.
• Inventory and warehouse management (receiving, ticketing, distributing).
• Supervise physical inventories and address discrepancies.
• Generate maximum sales while delivering excellent customer service.
• Coordinate with multiple departments in a friendly, professional manner.
• Maintain records, logs, and files per company policies.

Skills

Guest service

Team leadership

Cash handling

Inventory management

POS systems

Store operations

Job description

Lead, Retail Sales Associate

Department: Gift Shop

Employment Type: Seasonal - Full Time

Location: Kenai Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Creating lasting memories with loved ones is a meaningful part of travel. Whether guests are celebrating a birthday, anniversary, or simply enjoying a getaway, they often look for souvenirs that capture the spirit of their experience. Our Lead, Retail Sales Associate help make that possible.

RESPONSIBILITIES

• Assists in motivating the sales team and engaging guests.
• Develop schedules for employees and monitor their timecards daily.
• Overseeing opening and closing of retail venues including proper cash and credit card transactions and accountability.
• Inventory and warehouse management (receiving, ticketing, and distributing).
• Supervise periodic physical inventories as well as potential count discrepancies.
• Generating maximum sales while providing excellent customer service and work environment.
• Communicates and coordinates with multiple departments in a friendly and professional manner.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Responsible for the overall display and presentation of the products in the store including stocking, and replenishing merchandise.
• May monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on the property.
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to lift 50 lbs./23kg.
• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience - Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.