Manager, Registration

Ohio State University; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

The Ohio State University Medical Center seeks a Manager of Registration to lead the Patient Access team at The James. This role focuses on guiding staff, ensuring accurate centralized scheduling, and improving access for patients and physicians.

The Manager will monitor QA data, develop reports, and drive process improvements while ensuring compliance with regulatory standards. Collaboration with other departments is essential to optimize reimbursement and service quality.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years of relevant experience required.
• 8–12 years of relevant experience preferred. Health care experience preferred.

Responsibilities

• Manage and evaluate the work of Patient Access staff for The James.
• Monitor scheduling accuracy and process efficacy via reports.
• Collect and coordinate QA data; analyze processes and outcomes.
• Develop reporting mechanisms and measure customer satisfaction.
• Assist with budgeting, new programs, and compliance with JCAHO standards.

Skills

Leadership

Staff management

Data reporting

Education

Bachelor's degree

Job description

Job Title: Manager, Registration Department: James | Outpatient Registration

The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.

Position Summary

The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.

Minimum Qualifications

Bachelor's degree or equivalent experience. Advanced degree may be desirable. 5 years of relevant experience required. 8-12 years of relevant experience preferred. Health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.

Career Roadmap

FUNCTION: Finance SUB-FUNCTION: Revenue Cycle - Scheduling CAREER BAND: People Leader - Managerial CAREER LEVEL: M2

Additional Information

Location: James Cancer Hospital (0375) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Benefits

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.